Iván López Ponce

Young, skillful and bilingual customer service agent, with an experience of 2 and a half years working for large American companies and providing the best experience to customers, via phone, chat and email. Great time management, capable of having emotional intelligence and a lot of patience, those would be my biggest flexes!

BILINGUAL AGENT, TELEPERFORMANCE August 2019 - June 2020 Worked to achieve high customer satisfaction rates by providing optimal customer service doing technical support, billing and sales for a phone, cable and internet service provider

BILINGUAL AGENT, CMS Compromised to bring a solution that can work for both parts, taking care of the satisfaction and experience of the customer and helping with any question regarding conditions and politics of the account

BILINGUAL AGENT, TELVISTA November 2021 - April 2022 Worked providing different product options that could fit with customer's lifestyle, always taking care of being completely emphatic and kind

HIGH SCHOOL, BACHUAA, AGUASCALIENTES

SYSTEMS ENGINEER, UNIVERSIDAD KUEPA (Currently Studying)