Jacqueline Ramos Sepulveda

My name is Jacqueline, but everyone calls me Jackie. I am a 24 year old mom to an 11 month old baby girl. I am a bilingual English Spanish speaker. I have 7 year experience in customer service. I am capable of speaking, writing, reading and understanding both languages. I grew up in a small town in California. I did all of my elementary, all of my middle school and half of my freshman year of high school. I came out to Mexico December 2015. I finished my high school here later on in 2019. I am a very realizable, responsible person. I love working hard, I love multi tasking, I love working as a team. I am really looking forward to get back into working in what I live after a few months off due to my baby. I will not disappoint you

2016-2018
BILINGUAL CUSTOMER SERVICE AGENT TELEPERFORMANCE, ZAPOPAN JAL
• Worked with client Comcast and Iprovided excellent customer service skills and a commitment to customer satisfaction.
2019-2020 BILINGUALCUSTOMER SERVICE AGENT
ALORICA, TLAQUEPAQUE JAL
• Provided customer service to our client American Express, helping customers with credit
card points, and purchases and taking care of any questions they had regarding their charges.
2021-2023
BILINGUAL CUSTOMER SERVICE AGENT XTENDOPS, GUADALAJARA JAL
• Assisted customers via phone, chat and email for our clients Hello Fresh, Factor, Green Chef, and Good Chop helping customers with any issues regarding their orders, food products, delivery issues, etc.

2005-2011
EISENHUT ELEMENTARY
Modesto, CA
2011 - 2014
SOMERSET MIDDLE SCHOOL
Modesto, CA
2014-2015 BEYER HIGH
Modesto, CA
2017-2019
UNE PREPARATORIA
Tlajomulco, Jalisco