Javier Alejandro Flores Irigoyen

Administrative assistance with 5+ years of experience mainly concentrated in customer service.I am looking forward to use all my experience and skills gathered during this time to be an asset to this company and position. Possess bilingual written and verbal communication skills to develop professional assigments

PROFESIONAL EXPERIENCE

• FOXCONN- CTBG SERVERS 

Order management / Planning

05/October/2015 – Feb/2022

• Full responsible to manage customer production orders on a daily trough all the process
• Planning and prioritizing operations to ensure maximum performance and minimum delay
• Determining manpower, equipment and raw materials needed to cover production demand
• Monitor WOs to ensure they will finish on time 
• Coordinate production workflow for one or multiple products
• Main communication with customer order requirements 
• Work close with all the internal departments to expedite orders on time and in appropriate manner
• Maintain the inventory and identify shortages of materials
• Create reports of activities carried out in production planning
• Customer POs invoicing 
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Resolve customer complaints via phone, email  or social media
• Analyse open orders (unit prices and different metrics as required) 
• Customer invoicing responsible 

Bachelor's degree in public accounting