Jennifer Perez

With a BA in International Business and over eight years of experience in Customer Success Management, Project Management, and Business Development, I am enthusiastic about the opportunity to contribute to your dynamic and international team. 

My professional background has equipped me with the skills and experience necessary to excel in this role. As a Customer Success Manager at MedTrainer, I successfully streamlined sales processes, helped develop SOPs, and implemented onboarding processes that enhanced customer interaction and adoption along with increased sales on upsells and cross-sells within the team at 120% exceeding my MRR quota and OTR at 154%. These experiences have given me a solid foundation in sales operations, process optimization, and team training, aligning perfectly with the responsibilities outlined for this position.

At RingCentral, I gained extensive experience in deploying personalized client roadmaps, conducting market observations, and performing competitive analyses. My ability to evaluate churn risks and address customer dissatisfaction proactively has consistently resulted in improved customer retention and satisfaction. These analytical and problem-solving skills will be instrumental in this position.

My bilingual proficiency in English and Spanish both native and my experience working in diverse and fast-paced environments positions me well to serve your international clientele effectively. I am resilient, highly adaptive and capable of working under high pressure, as demonstrated by my roles requiring rigorous problem-solving and multitasking.

I am eager to bring my expertise in your company.