jessica granados

Goal-oriented with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to high levels of customer satisfaction and meeting aggressive business goals. With 8 year background in Call Center Service.

Call Center Professional with 9 years of extensive experience in providing exceptional customer service and support. Effectively managed high-volume inbound and outbound calls, addressing a diverse range of customer inquiries and concerns. Demonstrated a deep understanding of various products, services, and company policies, resulting in efficient problem resolution and consistently exceeding performance targets. Utilized advanced call center software and CRM systems to maintain accurate customer records and streamline workflow processes. As a seasoned team member, I also mentored new employees and collaborated with cross-functional teams to enhance overall customer satisfaction. Throughout my career, I have received recognition for my dedication to delivering outstanding service, making me a valuable asset to any customer-focused organization.

Certified Windows 10 Installation -2017

A Plus Certification 

Outlook Expert