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Tijuana
Jesus Cristopher Ibarra-Moreno

Jesus Cristopher Ibarra-Moreno

Gerente de Operaciones

Atención al Cliente / Soporte

Tijuana, Tijuana

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Acerca de Jesus Cristopher Ibarra-Moreno:

Accomplished Sr. Ops Manager with over 10 years of experience in optimizing organizational efficiency, streamlining processes, & driving bottom-line results. Proven track record of successfully leading cross-functional teams, implementing strategic initiatives, and delivering exceptional operational performance in fast-paced environments. Adept at analyzing complex business challenges, developing innovative solutions, and fostering a culture of continuous improvement. Strong leadership abilities, coupled with excellent communication skills, enabling effective collaboration with stakeholders at all levels. Committed to achieving operational excellence and exceeding organizational goals.

Experiencia

TaskUs | B.C., Tijuana

Sr. Operations Manager | 10/2018 - 07/2023

5 OMs, 24 Supervisors, 336 Agents, $9.1m ACV

Oversee the daily operations, ensuring smooth & efficient functioning.

Develop & implement strategies to improve performance & productivity.

Monitor & analyze KPIs to identify areas for improvement & make data-driven decisions.

Lead and manage Operations Managers, supervisors & agents, providing guidance, support, & training as needed.

Prepare QBRs, MBRs, WBRs.

Partner with client and client services to ensure relationship is on a strong foundation.

GoDaddy / FreedomVoice | Baja California, Tijuana

Supervisor / Operations Manager | 02/2015 - 10/2018

2 Supervisors , 26 Agents

Monitor KPIs to identify trends and make real-time adjustments as needed.

Conduct regular team meetings to communicate goals, address concerns, & provide updates.

Coach, mentor, & provide feedback to employees to improve their performance & professional development.

Resolve Payroll , WFM , and HR issues.

Conduct performance evaluations and provide recommendations for promotions, transfers, or disciplinary actions based on

employee performance.

Provide Daily and Weekly reports of KPIs

Motiva Contact Centers | Baja California, Tijuana

Customer Service Representative | 03/2013 - 02/2015

Day to day operations answering inbound chat, email & calls.

Reach & Exceed all KPIs.

Escalate issues to correct department when not trained.

Tech support, Warranty Claims, SAAS experience.

American Racing Supply

Sales Associate / Store Manager | 01/2012 - 01/2013

Day to day Operations

Project Planning

Coordinate shipping & receiving

Cash Handling & Deposits

Audit & Inventory Control

Educación

U.N.L.V | Las Vegas, NV

Bachelor of Business Administration (BBA) | 06/2021

Desert Rose H.S. | Las Vegas, Nevada

High School Diploma | Graduated 06/2006

2006 Sun Youth Forum Facilitator

2005 Sun Youth Forum Attendee

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