Jesus Cristopher Ibarra-Moreno

Accomplished Sr. Ops Manager with over 10 years of experience in optimizing organizational efficiency, streamlining processes, & driving bottom-line results. Proven track record of successfully leading cross-functional teams, implementing strategic initiatives, and delivering exceptional operational performance in fast-paced environments. Adept at analyzing complex business challenges, developing innovative solutions, and fostering a culture of continuous improvement. Strong leadership abilities, coupled with excellent communication skills, enabling effective collaboration with stakeholders at all levels. Committed to achieving operational excellence and exceeding organizational goals.

TaskUs | B.C., Tijuana

Sr. Operations Manager | 10/2018 - 07/2023

5 OMs, 24 Supervisors, 336 Agents, $9.1m ACV

Oversee the daily operations, ensuring smooth & efficient functioning.

Develop & implement strategies to improve performance & productivity.

Monitor & analyze KPIs to identify areas for improvement & make data-driven decisions.

Lead and manage Operations Managers, supervisors & agents, providing guidance, support, & training as needed.

Prepare QBRs, MBRs, WBRs.

Partner with client and client services to ensure relationship is on a strong foundation.

GoDaddy / FreedomVoice | Baja California, Tijuana

Supervisor / Operations Manager | 02/2015 - 10/2018

2 Supervisors , 26 Agents

Monitor KPIs to identify trends and make real-time adjustments as needed.

Conduct regular team meetings to communicate goals, address concerns, & provide updates.

Coach, mentor, & provide feedback to employees to improve their performance & professional development.

Resolve Payroll , WFM , and HR issues.

Conduct performance evaluations and provide recommendations for promotions, transfers, or disciplinary actions based on

employee performance.

Provide Daily and Weekly reports of KPIs

Motiva Contact Centers | Baja California, Tijuana

Customer Service Representative | 03/2013 - 02/2015

Day to day operations answering inbound chat, email & calls.

Reach & Exceed all KPIs.

Escalate issues to correct department when not trained.

Tech support, Warranty Claims, SAAS experience.

American Racing Supply

Sales Associate / Store Manager | 01/2012 - 01/2013

Day to day Operations

Project Planning

Coordinate shipping & receiving

Cash Handling & Deposits

Audit & Inventory Control

U.N.L.V | Las Vegas, NV

Bachelor of Business Administration (BBA) | 06/2021

Desert Rose H.S. | Las Vegas, Nevada

High School Diploma | Graduated 06/2006

2006 Sun Youth Forum Facilitator

2005 Sun Youth Forum Attendee