Jesús Rodríguez Contreras

Engineer with 10 years of experience in the automotive industry, specializing in warranty engineering, field failure analysis, product validation (DV/PV), and customer technical support. I have collaborated with global OEMs through platforms such as GM, FCA, QEC and COVISINT, driving root cause investigations and implementing corrective actions.

Experienced in Quality Core Tools (8D, 5Why, APQP, PPAP, PFMEA), reliability improvement, and cross-functional coordination. I have supported product launches, reduced warranty costs through PDCA initiatives, and improved early failure detection through testing and validation.

Passionate about solving complex problems, supporting customers, and enhancing product reliability. Always open to new challenges in Quality, Service Engineering, Supplier Quality, or Product Engineering.

Control Tower Pre-Analyst - Stellantis
Analyze VOC, warranty claims, field returns and early warnings to identify potential product issues (PDCA / 8D’s).
Prioritize issues based on severity and customer impact, escalating critical cases to cross-functional teams.
Develop structured problem statements using data analysis and customer feedback.
Lead and support engineering, quality and product teams to accelerate resolution of field issues and improve reliability.

Service Engineering Product Specialist - Cummins Inc.
Performed field diagnostics and prototype validation, increasing early failure detection accuracy (PDCA / 8D’s / 5 Why).
Defined and improved performance and reliability data for field prototypes.
Developed and published technical service procedures used by regional technicians.
Coordinated product improvement projects with design, quality and validation teams.
Provided customer technical support as main engineering interface for service-related topics.
Product Development and testing validation in compliance with APQP, PPAP, and DFMEA requirements
Trained technical teams to improve equipment integration and troubleshooting efficiency.

Warranty Engineer - Valeo Thermal Systems
Managed warranty claims with OEMs through portals such as COVISINT, QEC, GM and FCA.
Performed root cause analysis through testing, validation and field failure investigation (Quality Tools).
Monitored and reduced warranty costs through PDCA improvement initiatives.
Conducted financial risk analysis, warranty forecasting and statistical evaluation of field parts.
Led customer issue containment plans to protect OEMs from repeat failures.
Managed customer “technical factor” indicators and quarterly improvement plans.
Product Development coordinated with Design Team

Universidad Politécnica de San Luis Potosí.
Systems and Industrial Technologies Engineer.
2011 - 2016