Jorge Alberto Solano Walker

I am an individual who finds joy in a variety of activities, including playing video games, taking care of my family, and cooking. Gaming provides me with an immersive and exciting escape, while also allowing me to connect with others. Taking care of my loved ones is a top priority, and I cherish the moments spent together. Finally, cooking serves as both a creative outlet and a way to nourish and bring people together. Overall, these interests contribute to my pursuit of enjoyment, meaningful connections, and the expression of creativity in my daily life.

I am an experienced customer service professional with a strong background in providing technical support and assistance. With a year of work experience at Teletech as a Tech Support Agent for the Dish campaign, I developed a comprehensive understanding of troubleshooting techniques and problem-solving skills, ensuring customer satisfaction in resolving technical issues.

Additionally, I have honed my customer service skills during my tenure at Tata Consultancy Services (TCS) as a Customer Service Representative for two prominent campaigns, JCPenney and Edison. Through my interactions with customers, I have gained expertise in handling inquiries, addressing concerns, and providing efficient resolutions in a courteous and professional manner.

Throughout my career, I have consistently demonstrated exceptional communication skills, both verbal and written, allowing me to effectively engage with customers and provide clear instructions or explanations. I possess a strong ability to multitask in fast-paced environments, managing multiple customer requests while maintaining a high level of accuracy and attention to detail.

With a proven track record of delivering excellent customer experiences, I am adept at building rapport, actively listening to customer needs, and tailoring solutions to meet their expectations. I am highly adaptable, comfortable working in diverse team environments, and possess a strong commitment to achieving organizational goals.

Overall, my professional background in technical support and customer service, combined with my strong interpersonal and problem-solving abilities, make me a valuable asset in delivering exceptional customer experiences in any challenging customer service role.

I have pursued a higher professional education in the field of healthcare, specializing as a paramedic. Alongside completing high school, I have dedicated myself to acquiring the necessary knowledge and skills to provide critical medical assistance in emergency situations. Through rigorous training, I have gained a deep understanding of emergency medical procedures, patient assessment, and life-saving techniques. With a strong commitment to public health and safety, my paramedic education has equipped me with the expertise to respond swiftly and effectively during high-pressure situations, making a positive impact on the well-being of individuals in need.