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Jorge Emmanuel Castillo Valencia

Jorge Emmanuel Castillo Valencia

Industrial Engineer

Fabricación / Mecánica

Buenavista, Tlajomulco de Zúñiga

Social

Sobre Jorge Emmanuel Castillo Valencia:

-Maintain communication and direct relationship with the customer in relation to quality issues in the product of service

-Monitoring and maintenance of customer portals and Balance Score Cards

-Customer care

-Proactively investigates field issues from customer data sources

-Ensure that the awareness of the customer-specific requirements 

-Quality meetings with the customer

-Coordinate and implement a structured problem-solving analysis

-Continuous improvement and lesson learned process regarding customer quality cases

-FA reports and follow up by customer requirements

-RMA & CMA follow up

-Production floor follow up

-Communication with supplier´s, meeting calls 

-Monitors customer returns and portals to ensure timely response

-NPI´s, use of quality core tools PPAP, APQP, PFMEA, QCP, SPC

Experiencia

-Maintain communication and direct relationship with the customer in relation to quality issues in the product of service

-Monitoring and maintenance of customer portals and Balance Score Cards

-Customer care

-Proactively investigates field issues from customer data sources

-Ensure that the awareness of the customer-specific requirements 

-Quality meetings with the customer

-Coordinate and implement a structured problem-solving analysis

-Continuous improvement and lesson learned process regarding customer quality cases

-FA reports and follow up by customer requirements

-RMA & CMA follow up

-Production floor follow up

-Communication with supplier´s, meeting calls 

-Monitors customer returns and portals to ensure timely response

-NPI´s, use of quality core tools PPAP, APQP, PFMEA, QCP, SPC

Educación

Industrial engineer experience in product & process diagnosis, raw material sorting, production Flow improvement and support directto the production area.

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