Jorge Gonzalez

Easy of learning Analyst with experience in management and customer service, strong skills in process improvement and team leadership, motivated to learn and grow along with the business and people around. Objective: To obtain a challenging position in which I can utilize my skills in management, customer service, process improvement, and team leadership to contribute to the growth of the organization and develop my professional skills further

SKILLS:

• Manual dexterity 
• Organized 
• Teamwork and leadership 
• Analytical 
• Time management 
• Hand-eye coordination 
• Microsoft Office

Netpay
San Pedro, Nuevo León, México Operations Analyst (03/2021) - Present
• Profit prices Quote profits from businesses to negotiate sale rates in POS (Point of sale)
• Data Entry Entry and modification of data from the clients
• Staff supervises Supervised customer service staff (12 people), staff schedules, training the cm staff and other areas, making performance and service quality reports, creating a teamwork environment, and showing good leadership to increase staff performance.
• Customer Service Address needs and problems related to the business's POS, provide the best customer service, earning a promotion to customer service team leader in 6 months.
• Problem Resolution Detection and resolution of errors focused on incidents with customers or processes established in the company.
• Process improvement Improvement of processes established in the company and making guides for the staff, increased customer satisfaction ratings by 30% through process improvements and staff training.

Banorte San Nicolas de los Garza, Nuevo León, México Account executive (11/2017) - (10/2020)
• Customer Service Give the best service to the bank’s business customers, support with incidents, advice with credit and debit accounts and internet banking, in addition to the use of the bank’s POS service.

Skechers Monterrey Garza, Nuevo León, México Seller (03/2015) – (06/2015)
• Customer service
• Selling Advice, sales, and recommendations about the products offered by the store, maintaining a friendly atmosphere so that all my colleagues reach their sales goals.
• General labors  Conduct inventory, and warehouse organization 

Subway Cancún, Quintana Roo, México General employee (05/2013) – (08/2013)
• Customer Service • Selling • Dishwashing • Cleaning of the place

UANL Preparatoria #2 Date Started – Date Ended High School graduated 2016 (01/2014) – (12/2016)