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Guadalajara
Jorge Ivan Fosado Partida

Jorge Ivan Fosado Partida

Customer Success Manager

Atención al Cliente / Soporte

Guadalajara, Guadalajara

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Servicios ofrecidos

I am a Customer Success professional with 5+ years of experience helping SaaS companies and global enterprises retain and grow customer relationships. My focus is on driving adoption, reducing churn, and enabling measurable outcomes through data-driven strategies. With strong expertise in Customer Success Operations, I design scalable processes, lifecycle dashboards, and playbooks that align cross-functional teams around retention and expansion goals. Having worked across both B2B and B2C environments, I thrive at the intersection of customer advocacy and operational excellence, turning insights into long-term growth.

Customer success manager
Customer success operations
Customer advocacy
Data-driven strategies
Tarifa aproximada: USD$ 25 por hora

Experiencia

I am a Customer Success professional with 5+ years of experience helping SaaS companies and global enterprises retain and grow customer relationships. My focus is on driving adoption, reducing churn, and enabling measurable outcomes through data-driven strategies. With strong expertise in Customer Success Operations, I design scalable processes, lifecycle dashboards, and playbooks that align cross-functional teams around retention and expansion goals. Having worked across both B2B and B2C environments, I thrive at the intersection of customer advocacy and operational excellence, turning insights into long-term growth.

Educación

Energy engineer
Universidad de Guadalajara

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