José Carlos Arzamendi Melchor

Bilingual International Business student (final semester) with 4+ years of experience in customer service, insurance claims, and international complaint resolution. Skilled in reducing backlogs, improving KPIs, and managing Ombudsman-level cases.

Currently developing expertise in Procurement, Buying, and Data Analytics (Power BI & SAP MM) to transition into supply chain and procurement roles.

Strengths: adaptability, analytical problem-solving, and cross-cultural communication.

Open to Procurement / Buyer / Supply Chain Analyst opportunities in Querétaro, Mexico, or internationally (hybrid/remote).

UK FO Representative – AXA Assistance México (2023 – 2025)
• Served as the sole liaison between the Mexico team and the UK Complaints department, handling sensitive cases involving the Ombudsman.
• Reduced backlog of critical cases within target timeframes, improving operational compliance.
• Top performer for several months; selected to represent the team to UK managers.

Bilingual Customer Service Representative – RIA Money Transfer (2022 – 2023)
• Supported three key departments: Digital, Walmart, and Brick & Mortar, as one of the few agents with cross-functional knowledge.
• Handled at least 70 daily calls, consistently achieving over 90% quality ratings.
• Resolved international transfer claims effectively, identifying and correcting error patterns.

Secondary Tow Agent – Allianz Partners (2021 – 2022)
• Responded to emergency calls coordinating towing services during critical situations.
• Assisted distressed customers and negotiated release costs and storage fees with impound lots and towing companies.
• Ensured timely vehicle recovery while minimizing additional charges and downtime.

B.A. in International Business – UNITEC (May 2023 – July 2026 Expected)
High School ITESM/CENEVAL (2015-2019)