José Carlos Carrillo Videgaray

Executive with 10 years of experience in corporate and finance law, specializing in contract KYC team management, compliance, anti-money laundering (AML) initiatives, and process implementation. Adept at leveraging automation and AI strategies to drive digital transformation. Skilled in onboarding processes and national and international document ruling.

Contracts Sub Manager.

Key achievements:

• Led the implementation of the onboarding KYC process for new clients utilizing Salesforce CRM on a national scale, ensuring a seamless integration and enhanced customer experience, lowering our SLAs in a 42%, from 7 days to an average of 3.

• Collaborated with the Digital Banking team to implement a non-presential onboarding process for new clients using the Kosmos CRM, enhancing operational efficiency and customer engagement through the ‘Monex One’ initiative for opening an account online in over 15 minutes.

• Facilitated the identification and gathering of requirements across various departments to implement AI solutions for key processes within the Corporate Operations Vice Presidency, driving efficiency and innovation.

• Contributor to the Monex Digital Transformation Team.
• Designed workflows, created and automated processes, drafted requirements for IT, and simplified tasks.
• Ensured adherence to new legal regulations by coordinating with the AML unit and compliance teams.
• Managed interactions with regulatory authorities and conducted site visitations.
• Drafted and updated operational manuals.
• Led the Contracts team, providing exceptional customer service to internal clients and the sales team on an international level.
• Served as Interim Contract Manager overseeing the entire department, including contract KYC initiation and assignment, inventory control, and the distribution of tokens to digital banking users and reported statistical data to Corporate Operations Management and General Management.

Master’s degree in Corporate Law and International Business - Universidad del Valle de México 2014-2016.

Bachelor’s degree in Law - Universidad del Valle de México 2007-2012.