Jose Manuel Garcia Zazueta

Entregado, responsable

Bilingual agent/ IT specialist: August 2022 -Present day
Tech Mahindra
Billingual agent with the role of solving technical issues for customers on a telecom(Verizon) company, also helping with the sales of upgrades for plans or equipment,  always
looking to improve myself on a personal and cooperative manner.

Bilingual agent/ Dispute specialist: November 2021 - July 2022
Teleperformance
Bilingual agent with the role of dispute specialist, taking care of resolving and investigate
performing quality reviews disputes received from accountholders of various financial institutes
such as Lilli bank Attain enterprise, Current, etc.
Having a really good score and always reaching to my productivity metrics on the LOB, I’m always
looking to improve myself on a personal and cooperative manner.

Telephonic bilingual agent: August/01/2021 - October/01/2021
Do it Right S.A de C.V
Point of sell on a call center inbound, to costumers on the US, always achieving to reach my
productivity goals and surpassing them in some instances, and giving the customers a quality
service experience.

Service cashier: October 2018 - January 2021
Banco Mercantil del Norte S.A (Banorte)
Specialized on the hold and deliver of checkboocks; as well as in charge of processing and
receiving payments, issuing receipts, change of PINS as many other transactions, greeting
customers and helping them with any questions they may have. Also having prospected credit
cards to many old and new clients.

Telephonic agent: November 2016 - June 2018
Personal de Recursos Humanos SA de CV (PRH CitiBanamex)
Telephonic agent working for accountholders from CitiBanamex
In charge of a wide toll of customer services, account transactions, services and operations, also prospecting customers to products such as credit cards, nominal credits and more.
 

Knowledge and competitive use of the Microsoft office basic stationery (Word,Excell, PowerPoint)
Education
Ecology Technician, Vocacional #6 Miguel Othon de Mendizabal Instituto Politecnico Nacional
Languages
Spanish - Native
English - Professional working proficilingual agent/ Dispute specialist: November 2021 - Present day