Jose Mauricio Perez Gonzalez

I possess a strong academic foundationon that I am eager to utilize in driving forward innovative
projects. My ambtion is to contribute meaningfully within a collaborative and dynamic team environment. With a skill-set finely tuned for developing cuting-edge engineering solutions, I am passionate about putting my expertise to work in a practical and outcome-focused manner. My focus is on making a tangible impact through my contributions, and I am excited about the opportunity to apply my knowledge in a real-world setting.

Customer Service Agent, Alorica, Queretaro

Sep 2022 - Feb 2024
• Delivered exceptional customer service, consistently ensuring client sasfaction through
direct engagement.

• Mastered troubleshoong techniques to swiftly address and resolve customer issues. 

• Sustained proactive communication with customers through phone and chat, offering immediate support.

• Achieved a 95% rate of 5-star customer interacons across over 10,000 engagements.
 

Electrical Equipment Installer, PERGON, Tampico / Queretaro 

Jun 2014 - Jul 2022

• Proficient in GPS Equipment Installation, guaranteeing flawless integration and reliable
connectivity for diverse vehicle types.

• Adept at electrical circuit design and prototyping, ensuring cotinnuous power supply and optimal signal reception for GPS devices.

Licenciatura en Ingeniería Mecatrónica, Instituto Tecnológico y de
Estudios Superiores de Monterrey (ITESM) Campus Qro., Querétaro 2024