Kendrick Shumway

A self-starter and quick learner. Versatile skill set with experience in the Aviation
Industry, Customer Service, Sales, and Hospitality. I am punctual, synergistic, I put first things first, organized, and very self-motivated. Exploring career paths and looking for new opportunities to expand my knowledge and gain more experience in the Aviation Industry I am eager to prove myself as an individual who is hard working, dedicated, successful, and motivated to accomplishing my daily task and my long-term Goals. My native language is English, I speak, read, and write fluently in English. I am learning Spanish as my second language I am at a moderate speaking level for Spanish and
continue to learn more in my everyday life living in Mexico. I am currently a U.S. Citizen and a Permanent Resident in Mexico with permission to conduct lucrative activities.

American Airlines Inc. MCLA 

Carretera Transpeninsular Km. 43.5 San José del Cabo, Baja California Sur CP 23420

I have over a year experience in American Airlines Inc. Mexico Caribbean Latin
America being stationed at SJD as a CSA Agent. With SJD being a small airport, I gained experience and training as Customer Service Agent, Baggage Service Office, Ground Safety and Security Coordinator, and Customer Relations Officer. I Have also received various other trainings during my employment at AA MCLA.

Property Manager 

CLL Datil MZA 10 L25 Loma Encantada Cerro Colorado, San Jose del Cabo, 234006 B.C.S.
 

I currently manage a property for Cathy Heywood. Cathy lives 6 months in the
U.S.A. and six months in Los Cabos. Year around I provide and arrange multiple services to Cathy including gardeners, cleaning services, handyman, home improvement projects, assist in every way possible, etc.

1P Air Carrier Access Act - Initial/Recurrent

1P Dangerous Goods Chronicles Volume 1 Customer Service 

1P Dangerous Goods Initial and Recurrent Training for Customer Care 

Keeping American Secure - Insider Threat 

2P Annual Security Awareness

2P Dangerous Goods Chronicles for Customer Care 2022 VOL 2 

3P Dangerous Goods Chronicles for Customer Care 2022 VOL 3

3P Dangerous Goods Chronicles for Customer Care 2022 VOL 4 

Access Control

 Air Carrier Access Act - Initial/Recurrent 

Aircraft Door Closing Procedures

Alliances Training 

Ancillary Seat Purchase QIK Simulation 

Automated Volunteer Process 

Baggage Service Office Initial 

Basic Data Security 

Basic Data Security Awareness

Basic Data Security Awareness 

Becoming an Upstander 

Bloodborne Pathogens 

 Boarding Procedures and Safety 

Caring for Customers - GRFTO 

Caring for Each Other - GRFTO

Cash Transactions Exceeding USD $10K 

Citi / AAdvantage Credit Card 

Connecting the World - GRFTO 

Customer De-escalation Guidelines for Frontline Team Members 

Customer Escalations Team Member Safety and Care Frontline 

Dangerous Goods for Customer Service - Initial/Recurrent

Data Privacy Training and Privacy Policy Acknowledgement 

Data Privacy Training and Privacy Policy Acknowledgement 

DCA LOST AND FOUND PROCEDURES 

Electronic Miscellaneous Document - Trip Credit 

Exploring Non-Binary Gender Identities 

Finding Protect for Volunteers

Getting Ready for Takeoff 

Getting Ready for Takeoff - Virtual

Global Privacy and Data Protection 

Human Factors Training 

Human Trafficking Awareness for Customer Service 

Insider Threat Awareness 

 Instructor Led Training Survey 

International Agent - Check-in & Gates 

Intoxicated Customer

Intoxicated Customer Recurrent 

Intro to KIKO 

 Keeping American Secure 

 KIKO Update

Learning Hub Resources - Airport

 Microaggression Themes and Types