Kirsten Valeria Valdez

Hello there! I'm Kirsten, a passionate recent graduate in both Web Development and International Relations.

Throughout my Web Development studies, I've gained mastery over both front-end and back-end, transforming concepts into functional and visually appealing websites. Some of the skills I have are:

-HTML
-CSS
-JavaScript
-React.js
-Node.js
-Express.js
-MongoDB
-Mongoose
-API development & implementation

My background in International Relations has provided me with a global perspective, and incredible skills such as: speaking & debate, research, collaborative work, negotiation and writing which have also been helpful in my transition to a technological career.

I am delighted to start my professional path in Web Development, I aspire to collaborate with a team of professionals making use of my skills and knowledge. 
If you're looking for a web developer committed to continuous learning, a positive attitude, and open to global opportunities, I'd love to connect with you and explore how we can work together!

TECHNOLOGY PROJECT MANAGER - National Council for Science and Technology | October 2022 - April 2023

• Led and monitored progress on over 60 active technology projects, culminating in a 40% boost in project efficiency
• Championed project management efforts as the sole employee granted direct involvement, resulting in a 95% compliance rate with projects timelines and objectives.
• Coordinated the assignment of 100+ expert evaluators in Computer Science, elevating the quality and accuracy of project assessments
• Fostered close collaboration with project authors, integrating their feedback to attain a 98% project approval rate and ensure successful project completion.

DISPUTE ANALYST - PayPal | April 2022 - October 2022

• Initiated, investigated, and proficiently resolved 50+ customer disputes daily for PayPal, resulting in a 60% reduction in pending cases.
• Offered comprehensive guidance to clients in the US and Canada on dispute processes, contributing to a 95% satisfaction rate as per customer feedback.
• Consistently earned recognition as a Top-Performing Agent, lauded by clients for delivering outstanding customer service and precision, resulting in a 90% case resolution rate within the defined time frame.

COLLEGE TEACHER - National Autonomous University of Mexico (UNAM)  |  January 2021 - September 2022

• Guided the Science & Technology elective class, cultivating the knowledge of 50+ students and achieving a 96% pass rate.
• Conducted comprehensive lectures for the mandatory International Negotiations course, equipping students with essential negotiation skills as part of the International Relations curriculum.
• Attained recognition for Exceptional Efficiency and consistently earned Academic Honors in classes surpassing 40 students, showcasing my dedication to nurturing a productive learning environment and ensuring student success.

Web Development intensive bootcamp - Ironhack Miami. 

• 2023

International Relations - National Autonomous University of Mexico (UNAM).

• 2018 - 2022  |  Specialized in Science & Technology