Loreli Plata

Graduate in Business, with an experience of 13 years in Technology
companies. Career start in customer service and developing into an operational and administrative positions. Seeking to continue developing management skills and
knowledge to meet a Project Management career.

General and facilities administrator at Clínica Medicina Estética Dra. Bárbara Nester

• Vendor relationship, requests and payments.
• General administration, invoices, services payments, facilitie repairs (when minimal) or contractors when required for biger repairs.
• Inventory control Customer service.

Delivery Manager at Excis LTD Mexico

• Managed customer Projects and Accounts all over America. 
• Managed PO and Invoices for customer and partners and budgets.
• Direct relationship and coordination with customer and partners.
• Follow up SLA ́s for each customer. Follow up KPI ́s Dashboard for customer.
• Meetings with customer and partners.
• Direct and indirect engineers under my management.

Consumer Lending Ops. / Service Desk Supervisor at Consumer Lending Ops. / Service Desk Supervisor

CLO ops supports loans requests, related to vehicles purchases and personal loans for an US financial institution customers. / Service Desk tech support for internal employees, working for an US financial institution.

• Lead a team of 16 employees.
• Follow up Agent ́s work schedules and attendance.
• Identify and evaluate team goals and progress. 
• Feedback and coaching.
• Follow up SLA ́s and KPI ́s.

Partner Program Administrator (Warranties) at Panduit Mexico

• Issue Warranty request for installed structuredcable for Mexico, LATAM, and others international regions.
• Review technical requirements such as test reports and floorplans, telecom training and technical background. 
• Partners guidance and support trough warranty process.

Universidad del Valle de Mexico

MBA Business (Not concluded)

Universidad de Guadalajara
BA International Business (Barchelor ́s degree)