Mahmoud Elmetwally

Seasoned Senior Business Analyst/Product Manager with a proven track record of delivering strategic insights and driving business transformation. Skilled in translating complex data into actionable recommendations and projects requirements inputs, leading international cross-functional teams, and implementing innovative solutions to achieve Organizational/Projects objectives. Seeking a challenging role where I can leverage my expertise in data
analysis, process optimization, and stakeholder’s management to drive continuous improvement and foster sustainable.

RESUME OF
Mahmoud Elmetwaly | Cel. 333449Project8885

Email: Mahmoud.Elmetwaly@Live.com
Guadalajara, Jalisco, Mexico
Marital Status: Married. Age: 35 Years.
Education
ADVANCED ACADEMY FOR COMPUTER SCIENCE ¡V CAIRO UNIVERSITY ( CUE)
Bachelor's Degree in Information System Engineering and Computer Science ¡§Jun 2005 ¡V October 2009¡¨
Career Objectives
Seasoned Senior Business Analyst/Product Manager with a proven track record of delivering strategic insights and driving business transformation. Skilled in translating complex data into actionable recommendations and projects requirements inputs, leading international cross-functional teams, and implementing innovative solutions to achieve Organizational/Projects objectives. Seeking a challenging role where I can leverage my expertise in data analysis, process optimization, and stakeholder¡¦s management to drive continuous improvement and foster sustainable growth within the organization.
Skill
„h Manage projects and create detailed business process roadmaps for the largest single capital project.
„h Conduct business process analysis and identify critical issues and gaps for an established organizational process.
„h Develop a roadmap for short and long-term work, manage prioritization, and monitor the work to meet objectives.
„h Work with stakeholders to design the roadmap and measure production values ensuring cost-efficient processes.
„h Develop business plans, determine Key Performance Indicators (KPI) and coordinate the measurement result
„h Gather information, analyze new products and services, and allocate relevant data to different departments.
„h Conducted evaluation of organization's workflows, implemented process improvements to optimize internal processes, and determined cost drivers in processes using detailed methodologies.
„h Business Operations, Project Lifecycle Management, Computer Systems, Relationship Building, Teamwork, Stakeholder Relations, Complex Communication, Agile, Scrum, Jira (JQL), Microsoft Project & ServiceNow.
Work Experience
Golden Section - Venture Capital Fund. ( Jan 2022 To Feb 2023 )
ľ Product Manager / Senior Professional Business Analyst
„h Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
„h Leading ongoing reviews of business processes and developing optimization strategies.
„h Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
„h Conducting meetings and presentations to share ideas and findings.
„h Performing requirements analysis.
„h Effectively communicating insights and plans to cross-functional team members and management.
„h Gathering critical information from meetings with various stakeholders and producing useful reports.
„h Working closely with clients, technicians, and managerial staff.
„h Allocating resources and maintaining cost efficiency.
„h Ensuring solutions meet business needs and requirements.
„h Performing user acceptance testing.
„h Managing projects, developing project plans, and monitoring performance.
„h Updating, implementing, and maintaining procedures.
„h Prioritizing initiatives based on business needs and requirements.
„h Serving as a liaison between stakeholders and users.
„h Managing competing resources and priorities.
„h Monitoring deliverables and ensuring timely completion of projects.
DXC Technology. ( Feb 2020 To Nov 2021 )
ľ Senior Professional Business Analyst
„h Acting as a Proxy Product Owner (PPO), providing direction to team activities and facilitating information validation and team decision-making process.
„h Prioritizing initiatives based on business needs and requirements
„h Experience in writing Business Requirements.
„h Interacting with Clients to analyze, define, test, and implement business processes and procedures.
„h Strong Business analyst skills with the ability to work all phases of the Systems Development Life Cycle.
„h Demonstrated written and oral communication skills.
„h Interact with Clients to analyze, define, test, and implement business processes and procedures.
„h Leading a team and working within a team to determine project scope, planning needs and requirements for large and small projects.
„h Translates business needs into system/application requirements and project components to help determine solutions to business problems.
„h Providing developmental suggestions to the company and improving the operational efficiency of the company by helping in the development process.
„h Identifying and developing functionality changes.
„h Documenting the projects by preparing functional specification documents and user interface guides for the preference of the end-users.
„h Industry-related with Medicaid & Medicare.
„h SCRUM Agile knowledge with the use of Microsoft Azure TFS.
Herbalife ( Nov 2018 To Oct 2019 )
ľ IT Business Analyst
„h Evaluating the data collected by the project development team and preparing hardware and software
Requirement specifications understanding these details.
„h Documenting the projects by preparing functional specification documents and user interface guides for the
Preference of the end users.
„h Proficient in various programming technologies coupled with expertise in Hardware. Software and
networking technologies.
„h Providing developmental suggestions to the company and improving operational efficiency of the company
by helping in the development process.
„h Managing competing resources and priorities.
„h Updating, implementing, and maintaining procedures.
„h Working closely with clients, technicians, and managerial staff.
„h Improve systems by studying current practices; designing modifications
„h Maintain user confidence and protect operations by keeping information confidential
„h Prioritizing initiatives based on business needs and requirements.
ľ Application Analyst
„h Identifying the organizational need for new applications.
„h preparing technical specification as a roadmap for software
„h performing routine system backups and upgrades
„h installing new operation systems and releases
„h investigating and diagnosing system faults and errors
„h analyzing error trends aimed at reducing or minimizing downtime
„h communicating messages regarding systems issues to users promptly
„h scheduling and running regular tests to enhance the current systems and applications
„h identifying and developing functionality changes
„h maintaining documentation of key databases and linked applications.
Vodafone Telecommunications DATA S.A.E. ( June 2013 To Oct 2016 )
ľ Technical Support Engineer
„h Supporting, handling & troubleshooting network problems and their inquiriesemployee issues, related to employee issues.
„h Perform basic Active Directory tasks such as creating, managing and troubleshooting user accounts.
„h Troubleshooting ERP system and managing Policy Groups, Privacy Option & controller Remote system.
„h Managing, Add/Remove & Configuration computers to and from a network domain.
„h Controlling and managing ARP, Driver-Map, CRM and Permissions of users.
„h Troubleshoot Employees problems, investigate & resolve complaints ensuring Employees.
„h Resolving and responding, to Help Desk tickets received from web submissions, direct employees, and emails.
„h Support Help Desk, Desktop Technology, & Lab Classroom Technology functional areas.
Language skills
British Council:-
ľ Certificated in General English course from British Council"
Courses.
„Ï PMP ¡§Project Management Professional¡¨.
„Ï CABA ¡§Certified Agile Business Analyst¡¨.
„Ï MCSE ¡§Microsoft Certified Solutions Expert¡¨.
„Ï CCNA ¡§Cisco Certified Network Associate¡¨.
„Ï
PERSONAL ATTRIBUTES,
„h Once I believe in an idea or Project, i don't give up until I explore all options, and validate its achievability.
„h Cross-functional collaboration with international teams.
„h Stakeholder management and Project leadership.
„h High ability to understand and deal with almost all kinds of New Software and Hardware.
„h Willing to learn, a hard worker, self-motivated, and like my career and searching for it daily.
„h Work closely with team members and counterparts in other departments.
„I have a good management skill which supports me in making new strategies and meeting the deadlines of the company.
„h Renewing and creativity.
„h REFERENCES „h To be provided upon request. Languages Reading Writing Speaking English Fluent Excellent Fluent Spanish
Intermediate
Intermediate
Semi Fluent Arabic Native Native Native

Bachelor's Degree in Information System Engineering and Computer Science “Jun 2005 – October 2009