María José Castañeda

Dedicated and detail-oriented professional with extensive experience in customer service and international logistics. Adept at managing global supply chains, ensuring compliance with international trade regulations, and delivering exceptional customer support. Skilled in coordinating shipments, optimizing logistics processes, and maintaining accurate documentation to facilitate smooth operations and enhance customer satisfaction.

Customer Service and International Logistics Analyst in Aguila Ammunition

• Booking orders in the ERP system and follow up orders until be properly delivered.
• Ensuring that all export documents are accurate and in proper order for shipping goods to customers in the United States and South America.
• Coordinating with freight forwarders or carriers, and ensured compliance with customs regulations.
• Providing customer assistance to track their shipments and notify them about potential problems and possible solutions.
• Presenting regular status reports of customer’s shipments.
• Reporting required KPIs associated with on time deliveries and order fill rates to generate reports.
• Optimizing shipping routes and methods to reduce costs and improve delivery times.
• Monitoring inventory levels and coordinating replenishment efforts to ensure adequate stock availability for fulfilling customer orders.
• Negotiating tariff with carriers for freight transportation and examined tariff offers.
• Handling and maintained documentation related to international shipments, including export/import documentation, customs clearance forms, and shipping invoices.

Széchenyi István University - Gyor, Hungría

MBA: Supply Chain Management