Melody Montserrat Fuentes García

I am passionately revolutionizing the sales landscape, forging powerful connections with decision-makers, and orchestrating transformative business deals. With relentless drive, I breathe life into stagnant pipelines, fueling exponential growth and propelling organizations to new heights. I am the catalyst for sales success, igniting change and leaving a lasting impact.

MINU Sales Manager Aug 2021- to date

B2B management and close deals (all industries with more than 300 employees). Portafolio managment and administration
Reports and graphs, pipeline management, and KPI forecasting
Territory expansion strategy

Lead Generation Strategy (SDR)
Post Sales Maintenance and Customer Service (Follow-ups, reports, and sales funnel)

RAPPI Business Development Manager Aug 2020- Jul 2021

Onboarding Process Manager
Manager of 5 members for expansion area (open new cities)
Hunting, Negotiation, and Activation of Premium Restaurants (AAA)
Continuous Improvement of Internal Processes
Strategies for Marketing and Communication for new zones (events & webinars)
Key Account Relationship Expert / Post Sales Maintenance (Follow-ups, reports and sales funnel)

OYO ROOMS Business Development Manager Nov 2019 - Aug 2020

Strengthen relationships with existing hotel owners and other relevant stakeholders.
B2B strategy management & KPI's
Build and cultivate relationships with property owners, delivering on OYO's mission and vision.

Conversions reports and graphics.
Generate sales and new business opportunities through prospecting, scheduling appointments, and in-person meetings.
Drive quarterly and annual sales meeting revenue targets for a defined territory.
Own the end-to-end business development, including planning and building short-term and long-term sales pipelines.
Utilize CRM software daily to report on and track sales call via the sales funnel.

Kelly OCG Client Engagement Manager Jul 2017 - Nov 2019

Make connections with leaders and business executives. Through these connections, foster collaboration and connect business needs with workforce solutions. (Lead Generation Manager)
Data and Market analysis / Strategy Development.

National & Global Account Management
Leadering the Mexico area with 4 members
Service Delivery & Operations Management. Inbound Marketing/ Marketing Design/ Social Media Tools implementation / KPI ́s & Metrics

Kueski Customer Experience Team Leader April 2015 - Nov 2016

Team leader of 8 client partners, focused in client satisfaction and experience.
Coaching and training of the team focused in improving efficiency of the team towards the client’s experience and satisfaction.
Strategy and internal communication in the Client Satisfaction department, creating communication channels (video, internal tv, mailing, social media, slack, town hall) and digital magazine design.
Optimization and process automation in CSX
Strategy creation and development in order to obtain and retain new users.
CRM analysis for the improvement of both contacting clients and user experience.
KPI definition for the Customer Service Experience team

EDUCATION

Social Media Management

MBA in Business and Digital Marketing

Project Management

Bachelor's degree: Universidad Panamericana

With honors: Marketing & Administration