Miriam Hernández

QUALITY, HEALTH, SAFETY AND ENVIRONMENT MANAGER                                                                                             Nov 2022 - Sep 2025                                                                                          Ceratizit México. Manufacturing and regriding of cutting tools for industries Automotive, Aeronautic and Mfg.

Reporting to Plant Director and QHSE Corporate Director | Leading 5 direct and 10 indirect reports.

• Definition and execution of the quality strategy, aligning quality objectives with business and corporate objectives. Development QHSE policies and protocols. Ensure compliance of regulations legal and governmental to Healt, Safety and Environmental System.
• Re-implementation and maintenance of ISO 9001 certification, integrating regulatory, legal, and customer requirements (IATF, VDA, CSR). Implementation of Control Plan and Risk Analysis..
• Conducting internal, external, and corporate audits, ensuring compliance and continuous improvement. Group Internal Auditor at plants in Europe, integrating best practices and QA standardization.
• Implementation and maintenance of quality control assurance at all stages of production.
• Leader in handling customer complaints and claims, achieving a reduction of approximately 50% through standardization, waste control, and problem-solving methodologies.
• Monitoring of key performance indicators (KPIs), reporting to Management Review, driving corrective and preventive measures.
• Building a strong culture of quality, health, and safety, achieving more than 950 days without accidents.
• Collaborating with production, engineering, purchasing, maintenance, sales, and other teams to improve communication and processes, reduce waste, and optimize workflows.

Customers: Continental, Ford, Volkswagen, Thyssenkrupp, Hitchiner, Stellantis, ZF, Evercast, etc.

QUALITY AND CONTINUOUS IMPROVENMENT MANAGER                            Sep 2020 - Nov 2022                                  Guhring Mexicana. Manufacturing and regriding of cutting tools for industries Automotive, Aeronautic and Mfg.

Reporting to Plant Director and Operations Manager | Leading 5 direct reports and 10 indirect reports.

• Leadership of the quality management system according to ISO 9001, IATF 16949, and VDA 6.3 standards.
• Reduction of waste by 30%, generating annual savings of USD, through the implementation of quality criteria, standardization of inspections, and Lean methodologies.
• Reduction of customer complaints by 40% through the use of quality analysis data, trends, 8D, 5 Why, Ishikawa, Fast Response (GM), process controls, procedures, and quality methodologies.
• Strengthening the quality culture through KPI analysis, QOS, action plans and effective communication.
• Training of teams in quality tools, customer requirements, and continuous improvement.

EXTERNAL CONSULTANT OF QMS AND QUALITY MANAGER                                  Jan 2020 - Sep 2020                                   Mhisa Innovation for Heat Treatment. Heat Treatment Services for various Industries.

Reporting to Plant Manager | Leading 2 direct reports

• Implementation and Certification of Quality Management System according to ISO 9001. Plant Start-up.

HEAD OF QUALITY AND MANUFACTURING OF HEAT TREATMENT             Feb 2017 - Dec 2019                                    Transmisiones y Equipos Mecánicos. Manufacturing of transmissions Automotive

Reporting to Heat Treatment Manager | Leading 3 direct and 6 indirect reports. 

• Management of process control to comply with procedures, inspection plan, Control Plan, and PPAP. Review AMEF, APQP program, and area improvements. Review and update process documents. 
• Management of Customer Specific Requirements according to AIAG standards, CQI-9 Heat Treating, and CQI-15 Welding. Comply with QMS, budget, goals, and reports to Management Review.
• Review and follow-up of approval of PPAP with customer, CSR, Control Plans. Support to customer and certification audits. Leadership of problem solving, quality meetings and report of KPIs to Senior Direction.
• Management of Metallurgical Laboratories, optimizing resources, supplier evaluation and reducing operational costs.

Customers: John Deere, Chevrolet, Ford, CNH, Dodge, Chrysler, etc.

MANAGEMENT SYSTEMS AND AUDITS COORDINATOR                                Sep 2012 - Feb 2017

Novem Car Interior Design. Automotive Interiors Design and Production.

Reporting to Quality Manager and Management System Corporate Director | Leading 4 direct reports.

• Implementation of Integral Management System according ISO/TS 16949, ISO 14001, NEEC, CCC, CSR and Core Tools, legal & regulations; healt, safety, environmental, logistic, purchase corporative guidelines. Plant Start-up
• Conducting of Layer Process Audits (AIAG CQI-8 LPA and Kamishibai), first, second and third party audits. Audit to Control Plan and FMEA.
• Review of root cause analysis, corrective and improvement actions for internal and customer issues.
• Document control, records and Quarantine Warehouse with 99% reliability.
• Training personnel and active participate in Kaizen workshop.
• Development and follow-up to Human Resources process

Customers: Volkswagen, Audi, Mercedes-Benz, Tesla, GM, BMW, Daimler.

QUALITY MANAGEMENT SYSTEM COORDINATOR                                         Jun 2010 – Sep 2012

Dura Automotive System. Automotive Products

QUALITY COORDINATOR                                                                                      Apr 2008 – Jun 2010

Aernnova Componentes México. Aeronautical Components and Assemblies.

Plant Start-up

JEFE DE CALIDAD Y LABORATORIO METALURGICO                                      Dec 2005 – Apr 2008

Crio S.A de C.V. Automotive, Aeronautical, and Manufacturing Heat Treatment Services.

INGENIERO METALURGICO                                                                                  2002 – Dec 2005

Engranes Cónicos, Dana Group. Automotive Parts.

RELEVANT TRAINING AND SKILLS

- IATF 16949 and ISO 9001 Leader Auditor              - ISO 19011 Audit Principles

- ISO 14001 and ISO 45001                                      - VDA 6.3 Auditor – Volkswagen

- CORE TOOLS: FMEA, Control Plan, SPC, PPAP - Lean Manufacturing, Kaizen, Continuous Improvement 

- GM BIQ, Ford Q1                                                    - NEEC / OEA (Authorized Economic Operator)

- CQI-8 Layered Process Audits (AIAG - LPA)         - CQI-9 Heat Treating and CQI-15 Welding (AIAG)

- NOM-035 and NOM-037 STPS                               - AS9100 and AMS 2750 

- Problem-Solving Methodologies (8D, 5Whys)        - Excel, PowerPoint, Word, SAP

- Emergency Brigades and Fire Extinguisher Use    - LOTO Lockout / Tagout System

- Human Development at Work                                 - Team Management

- Organizational Leadership                                      - Effective Communication

- Strategic Planning and Execution                           - Analytical Thinking and Attention to Detail

- Customer-Oriented                                                  - Performance Improvement

ACADEMIC BACKGROUND

Bachelor’s Degree in METALLURGICAL CHEMICAL ENGINEERING
Autonomous University of Querétaro, Faculty of Chemistry
English Level: Intermediate

- IATF 1694                                                     - Brigadas de Emergencia y uso de Extintores

- ISO 9001                                                                 - Sistema de Candadeo Loto

- VDA 6.3                                                                    - Desarrollo Humano en el Trabajo

- Q1 de Ford                                                               - Liderazgo Organizacional 

- BIQ de GM                                                               - Lean  Manufacturing

- NEEC / OEA                                                            - Metodologías de Solución de problemas

- ISO 14001                                                                - AS 9100 y AMS 2750

- Core Tools                                                               - Especialista en Desarrollo Técnico (EDT)

- AIAG CQI-9 TT y CQI-15 Soldadura                       - AIAG CQI-8 Auditorias de proceso en Capas, LPA.