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Atención al cliente / Soporte
Mexico City
Monica Gonzalez

Monica Gonzalez

Customer Service Agent
Mexico City, Ciudad de México


Sobre Monica Gonzalez:

I am ardent about your available position of Customer Service at your organization. I have all the necessary education and experience you are looking for and have attached my resume to this cover letter. I have extraordinary abilities to guide the service crew to satisfy the customer needs and requirements and have great potential for managing time with handling customer data.

My current set of responsibilities are:

* Dispatching the service specialists as per their schedule.

* Answering the phone calls and emails.

* Troubleshooting the customers’ queries.

* Impart about the membership offers and schemes to the customers.

I have multitasking abilities in communicating with the customer as well as the service crew, which can help your organization to touch new heights of success.

Please review the cover letter and the attached resume, and I am looking forward to meeting with you in person.


Sales Representative

arrivia - Mexico Citydiciembre 2022 a febrero 2023


  • Present, promote and sell products/services using solid arguments to existing and prospective members
  • Answers questions about product specifications and pricing
  • Upsells members to larger products, more extensive packages, and/or higher priced services
  • Establish, develop, and maintain positive business and member relationships
  • Coordinate sales effort with team members and other departments
  • Keep abreast of best practices and promotional trends
  • Accurately and efficiently enters members information into company databases for booking purposes, avoiding any profit loss
  • Processes credit card payments and troubleshoots any issues that may arise
  • Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches through a pipeline list

Rescue Agent / Customer Service Representative

Allianz Global Assistance - Méxicodiciembre 2019 a diciembre 2022

  • Answering incoming calls from customers in need of roadside assistance, as well as making the necessary outbound calls to Roadside Service Providers to ensure that all appropriate instructions are given. and ensuring that services are rendered for the customer
  • Answer phone calls, e-mail, respond to customer questions and ensure all inquires are handled and documented in a timely and professional manner
  • Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressing situations with courtesy and professionalism
  • Deliver appropriate sense of urgency when responding to customer requests and provide exceptional customer service when corresponding with customers via phone or email
  • Participate in team messaging designated to enhance the overall department and improve the quality of service provided to customers solution.
  • Effectively communication informingTeam Leader of any problems or unusual maters which may load to an escalation or dissatisfied customer so an immediate course of action can be taken when necessary
  • Think 'outside the box' to troubleshooting process exceptions and recommend resolutions
  • Responsible for entering accurate information in a timely manner into the computer-aided dispatching system - sensitive documentation is required for shift change or for future investigatory purposes

Customer Service Representative

Become Certified Now - San Antonio Texas, Ver.enero 2014 a junio 2018

  • Functioned as the primary contact point for all customer service related issues for clients engaged in the educational IT Career Technical Program
  • Responding quickly and professionally to customer telephone questions and concerns
  • Taking through our live chat site to assist web orders
  • Answering emails, researching requirements and information using available resources, entering new customerintormation intothe system.
  • Updating the existing customer information forms and applications, identify and escalate priority issues, route calls to the appropriate resource, follow up
  • Assessing and transferring any reportable communications to the appropriate departments

Customer Service Associate

Mr. Quick Picks of San Antonio - San Antonio Texas, Ver.enero 2009 a mayo 2014

  • Receiving emergency and non-emergency calls and record significant information
  • Addressing problems and requests by transmitting information or providing solutions
  • Receiving and dispatching orders for products or deliveries

Bilingual Executive Assistant

Kansas City Southern Railroad (Ferrocarriles Mexicanos) - Ciudad de Méxicoseptiembre 2000 a junio 2008

  • Answering telephone calls/taking messages
  • Organizing meetings and managing diaries
  • Booking transport and accommodation for overseas visits/international visitors (managing travel itineraries)
  • Translating documents from English to Spanish an viceversa
  • Acting as an interpreter
  • Handling foreign correspondence
  • Meeting and greeting clients
  • Typing and compiling reports
  • Reviewing and recording expenses
  • Filing and managing databases
  • Recruiting, training and supervising junior staff





Carrera Comercial Técnica con Certificación en English-Spanish Translator

Helen”s School de Churubusco - Ciudad de Méxicojunio 1996 a julio 1999

Carrera Comercial Técnica con Certificación en Bilingual Executive Assistant

Helen”s School de Churubusco - Ciudad de Méxicojunio 1996 a julio 1999

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