Montana jagger

• Please accept this letter as an expression of my interest in the Customer Service Representative Team Lead position. • I am a highly motivated and progress-focused Team Leader floor support and loyalty with a long-standing background in this industry. • With a track record of initiative and dependability, • I have devised strategic initiatives which I believe will prove valuable to To Whom It May Concern. Throughout the course of my career, I have perfected my [Skill 1] and [Skill 2] abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role, I contributed communication, leadership, and [Skill 3] toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong motivation talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal. Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy. Thank you for your consideration. Sincerely, LUIS ENRIQUE MONTANO

EXPERIENCIA LABORAL ATT

 Call center that its located in plaza Toreo Worked there for a year as collection and loyalty department also as a technical support FROM 2017 TO 2018 SYKES CALL CENTER BILINGÜE REP MAY 2018 TO 

JULY 2019 HOME OFFICE. Worked as a technical support and cx service SITEL GROUP CROSS SALES AND OUT BOUND JULY 2020 – DECEMBER 2021 CX SERVICE TEAM LEADER FLOOR SUPPORT TO THE NEW WAVES Account Manager Immigration law group - cdmx September 2022 a April 2023 

Immigration clients accounts collecting documents, open a file,make sure clients make the payments onetime, help clients to fill up the Immigration forms, such as I-130 1-360 etc make sure we can explained all the details to clients that doesn't what to apply for . in charge of 100 accounts at the time , respond to clients and welcome them to the company, work with software such as CRM

Bachelor of Business Administration: hospitality industry 1998 Laney college - Oakland ca USA Spanish/ English ESL, ESE: 2008 language institute in Mexico City language institute in Hong Kong Wan Chai graphic designer at San Francisco CA USA San Francisco City college MARCH 2003 TO MAY 2005 INTRODUCTION FOR HOSPITALITY BACHELOR DEGED