Nelly Cid

Customer Service and Sales Experience for Worldwide Companies, via social media, phone calls, video calls and instant messaging.

Strengths:

Communication skills. Product and services promotion. Adaptability to change.Team Work Spirit. Focused on problem solving.

NOV.2024-MAY.2025 | RESORTS ADVANTAGE.

Reservations and Logistics. Verification of each contract to provide the information about specific benefits for each member of Wyndham Grand. Helping customers with online payments, refunds and claims.

SEP.2023-JUN.2024 | ALLIANZ PARTNERS.

Claims evaluation and resolution in order to pay expenses due to Trip Delays, Interruptions and Cancellations. Asking for information to third parties (travel agencies, hotels, airlines, etc.).

MAY.2023-SEP.2023 | JP MORGAN CHASE.

Attending clients asking for unrecognized charges and overcharges. Reporting and escalating situations regarding suspected fraud activities. Helping with transactions and payments into their accounts.

NOV. 2021 - APR. 2023 | MARRIOTT HOTELS.

Handling bookings for USA & Canada. Assuming sale when the customer had enough information about a property. Offering special promotions for services (cross - selling) like car rentals and travel insurances.

• Food Technology (1995- 2000) UNAM.
• TOEFL Test: 534 (Feb. 2021)