Omar Mendoza Venegas

Innovative Product Design Leader with over 10 years of experience driving user-centric digital solutions. Passionate about mentoring high-performing design teams, fostering design excellence, and integrating data-driven decision-making into digital products. Proven expertise in service design methodologies, and strategic collaboration with cross-functional teams to deliver world-class digital experiences.

Konfío

Sr Product Designer Manager - Financial Products, Payments & Ops             February 2023 – Present

• Led strategic, multi-stream design initiatives across all design phases, ensuring the successful launch of digital financial products.
• Mentored and coached design teams, fostering individual growth and a culture of innovation.
• Drove digital initiatives through the product development lifecycle (PDL), collaborating closely with Product, Engineering, Marketing, and business teams.
• Optimized the design system by defining strategy, processes, and governance for its implementation across projects.
• Developed tools and processes to validate customer behaviors, enabling data-informed design decisions.
• Championed human-centered design, integrating usability testing and iterative design improvements.

Product Designer Manager – Financial Products                               August 2021 – February 2023

• Spearheaded user engagement initiatives, improving satisfaction across digital platforms.
• Established UX/UI best practices and design review processes to uphold high-quality standards.
• Collaborated with cross-functional teams to drive design innovation and solve UX challenges efficiently.

Product Designer Lead                                                                          February 2021 – August 2021

• Led and upskilled the design team, enhancing expertise in UI/UX, visual design, and product copy.
• Implemented efficient design processes, ensuring high-quality and timely design outputs.
• Drove cross-functional collaboration, delivering impactful digital product solutions.

Seguros Monterrey New York Life

Marketing & Experience Manager – Product Owner                          October 2019 – February 2021

• Developed user-centric design guidelines for web and mobile applications.
• Executed multichannel strategies, increasing customer engagement and retention.
• Conducted in-depth user research to inform design decisions and improve product experience.

Banco Azteca

Customer Experience Manager – Product Owner                                  June 2019 – October 2019

• Led design optimizations in digital banking, enhancing the overall user experience.
• Aligned design initiatives with business objectives and customer needs.
• Coordinated the design and development of the in-app dispute resolution service, which ranked among the top 3 projects of the quarter.
• Successfully delivered a functional product ready for production in just 3 months.

Truper

UX & Innovation Manager                                                                                                         May 2018 – May 2019

As the UX & Innovation Manager at Truper, I led the design and innovation of digital platforms, defining guidelines to enhance user experience and drive sales.

• Led the design and innovation of digital platforms such as chats, search engines, websites, and mobile applications.
• Designed multichannel digital strategies for content generation to encourage self-service.
• Enhanced overall digital experience for customers and drove business success through digital channels.

TELMEX – Teléfonos de México

UX & Digital Experience Manager                                                                                       July 2016 – June 2018

In my role as a UX & Digital Experience Manager at Telmex, I led the development of guidelines for digital product design and user experience. By conducting user testing methods and designing interfaces, I enhanced the overall customer experience and drove business success. 

• Developed guidelines for digital product design and user experience
• Conducted user testing methods to enhance user experience
• Designed interfaces and information architecture

UX & UI Leader                                                                                                                           January 2015 – July 2016

UX & UI Designer                                                                                                                     June 2013 – January 2015

• Master in Marketing, Communications & Internet, Centro Europeo de Posgrado y Empresa
• Strategic Marketing, Instituto Tecnológico Autónomo de México
• Product design Specialization, UX Learn. Torres Burriel Estudio
• Diploma in Service Design, SDM. Service Design Mexico
• Behavioral Economics, Instituto Mexicano de Economía del Comportamiento
• SCRUM Product Owner Professional Certificate
• SCRUM Foundation Professional Certificate
• Graphic Design Degree, Universidad del Valle de México