Sobre Omar Santes:
I am a seasoned multicultural leader with a comprehensive understanding of manufacturing and strong business acumen. I excel in running multiple projects, leading by example, and motivating employees. Proficient in Quality, Manufacturing Operations, Supplier Development, and Operational Excellence, I have a proven track record of delivering critical projects within aggressive timeframes, leveraging Six Sigma, problem-solving, and risk mitigation. Successful in implementing operational standards, capacity planning, and quality strategies, I have managed operations across diverse regions.
Experiencia
BOCAR GROUP – Toluca, Estado de México
TOTAL CUSTOMER SATISFACTION MANAGER 10/2021 – 01/2024
Responsible to ensure customer satisfaction by overseeing support, high level of service, and quality complaint monitoring, leading a dedicated team of Engineers; instrumental in implementing systemic enhancements across Bocar Plants to fortify quality systems, collaborating with key functions within the organization.
- Implemented a robust quality complaints management system, reducing sorting cost by $1.7Mio USD and customer charges Recovery by additional $2.6 Mio USD.
- Achieved $1.4 Mio USD in Cost Avoidance by leading systematic enhancements and continuous improvement such as Incoming Quality standardization and implementation of Quality Risk Mitigation.
- Led the development and implementation of the "Customer Intimacy" strategy which positively influenced in awarding $80Mio USD business with strategic customer
MARELLI | AUTOMOTIVE LIGHTING – Toluca, Estado de México
CUSTOMER QUALITY MANAGER NAFTA 02/2019 - 10/2021
I actively managed Customer Quality Satisfaction initiatives for the VW Group in the North America Region. Through strategic Quality Improvement, Cost reduction measures, adept de-escalation leadership, and team optimization, I played a key role in enhancing customer satisfaction, operational efficiency, and performance.
- Achieved a 60% reduction (2.8Mio USD) in sorting costs and customer charges.
- Successfully led de-escalation efforts for two plants, achieving cost avoidance of $1.5 Mio USD.
- Standardized and enhanced flexibility for a team of 13 Resident Engineers, ensuring consistent quality.
CONTINENTAL – Tlalnepantla, Estado de México
PLANT QUALITY MANAGER 11/2017 – 02/2019
In this role, I played a pivotal part in elevating Quality Assurance standards, guiding the successful transition to IATF 16949, and ensuring seamless operations in Quality Operations.
- Led a high-performing team of 14 engineers, fostering a culture of continuous improvement.
- Oversaw Customer Quality activities, ensuring commitment to meeting/exceeding customer expectations.
- Established functional reporting to Global Quality in Germany, enhancing transparency and collaboration.
FORD MOTOR COMPANY – Mexico City
MANAGER, SUPPLIER TECHNICAL ASSISTANCE 01/2014 – 11/2017
I reflected a comprehensive and strategic approach to supplier quality management, encompassing various disciplines such as APQP, Six sigma and core tools. I also led a multi-cultural team of engineers, driving a culture-mindset of quality and collaboration.
- Coached problem-solving processes for Supplier Process issues, contributing to flawless launches.
- Provided prioritization and leadership for corrective and preventive actions in supplier manufacturing.
- Managed emerging issues from suppliers and Developed risk mitigation strategies to prevent recurrence.
FORD MOTOR COMPANY – Mexico City
ENGINEER, SUPPLIER TECHNICAL ASSITANCE 10/2010 – 12/2013
- Responsible for executing flawless launches in México and US Regions, overseeing processes such as APQP, run-at-rate, and PPAP to ensure successful product launches at highest level of quality.
- Managed the progression of key suppliers, guiding them towards achieving best-in-class quality.
- Executed the deployment of Ford Specific Requirements, incorporating various tools such as Lean Manufacturing, Green belt, and core tools.
FORD MOTOR COMPANY – Mexico City
CENTRAL BUYER 01/2008 – 10/2010
- Supported vehicle launches for North America through execution of sourcing strategies.
- Managed purchase orders for 600 parts, achieving savings of $4.5 M USD by optimizing EDT allocations (Engineering Design and Tooling). Recognized for outstanding contributions during the Fiesta Launch.
CONDUMEX – Mexico City
NEW PROJECTS ENGINEER 06/2006 – 01/2008
Responsible for the planning, execution, and completion of engineering projects efficiently within budget.
Educación
Bachelor Degree in Industrial Engineering, Universidad Tecnologica de México, 2007
Profesionales que compiten con Omar
Profesionales del mismo sector Ingeniería / Arquitectura que Omar Santes
Profesionales de diferentes sectores cerca de Mexico City, Ciudad de México
Otros usuarios que se llaman Omar
Trabajos cerca de Mexico City, Ciudad de México
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