Oscar Eduardo Olvera Cetina

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.Communication is very important to me. Proven ability to establish and maintain excellent communication and relationships with clients. 

WING, Merida Yucatan — Virtual assistant

September 2022 - PRESENT

Manage calls, outbound and inbound call, sales, and Customer service.

Bill Gordon and Associates Disability Law Firm, — Case manager

September 2017 - September 2022

Support attorneys and oversee the case management process regarding

SSA disability claims. As a case manager, I would organize and maintain

case files, help manage caseload requirements, timelines and Multitask.

Customer service work, provide case status to clients regarding their

disability claim submitted medical updates and treatment to the Social

Security Administration (local field office, DDS, OHO).Assisted and

advised clients on how to complete SSA forms such as Adult function

report, Work history reports, Pain questionnaire, Disability reports

appeal 3441, Work activity report Etc. The case manager would reach out to the

Social Security Administration (local field office, DDS, OHO) for case

status, request notice of address change or to review if any outstanding

paperwork or information was needed from clients.

As an intaker, I would conduct consultations with potential new clients in

order to determine if they are eligible to pursue SSA disability for mental

health impairments, physical disabilities or vocational/educational

impairments.

Your Answer Solutions Center, Mérida, Yucatán—Supervisor

March 2015 - September 2017

Oversee employee's performance, provide guidance, and support, and identity development needs, and manage the reciprocal relationship between staffand the organization so that each is successful. Answering questions from staff and providing guidance and feedback.In charge of scheduling lunch break and bathroom breaks. Documented agent’s hours worked in order to bill clients.

CECYTEY, Emiliano Zapata Sur III,Yucatan — GED

2012 - 2015

High school completed , GED

Humberto Lara and Lara, Caucel, Yucatan

2009 - 2012

Middle school completed