Oscar Ramirez Sanchez

Hello, my name is Rigel Ramírez Sánchez.
I have over ten years of experience in Customer Experience, operations, and team leadership across tourism, premium services, and legal environments.
My background in Clinical Psychology strengthens my ability to manage customer expectations, resolve conflicts, and support teams in high-pressure situations.
I am highly motivated to contribute to roles focused on customer care, service quality, and team performance.

Professional with over 10 years of experience in Customer Experience, customer service, operations, and team support, working across the tourism, premium services, and legal sectors. I have one year of direct experience in legal support and case management, including client interviews, case follow-up, document organization, and writing personal declarations based on client testimonies.
My background in Clinical Psychology strengthens my ability to communicate empathetically, manage expectations, handle sensitive situations, and support clients during stressful processes. I am highly comfortable working with clients over the phone, conducting interviews, and providing clear and professional guidance.

Bachelor’s Degree in Clinical Psychology, with academic and practical training in behavioral analysis, emotional regulation, conflict management, and effective communication. Formal training in NOM-035-STPS-2018, focused on the identification, analysis, and prevention of psychosocial risk factors in the workplace and the promotion of healthy work environments. Strong academic foundation in human behavior, stress management, and emotional well-being, with direct application to customer experience, legal support, and organizational contexts.