IT Specialist – Cloud Computing and Virtualization technologies
Julio 2008 - Actualidad
Cloud computing environment administration, templates development on virtualized environment over VMWare and LPAR’s Support Engineer in several Projects with test and development environments over Unix, Linux and Windows servers, Databases and middleware software, Troubleshooting on Unix and Windows virtual and physical servers and patching management for up to 450 servers. Documentation developed to be used for new workteam members recently added, the process to achieve greater capacity to increase productivity by 80%.
Project Manager & Infrastructure and Applications Coordinator
Octubre 2004 - Abril 2008
A leader in a Service Desk project to develop technical solutions for business across the adequacy of the processes of incidents and problems, KPI's low standards ITIL, definition of the order of tool and services outsourcing, as well as the launch; consolidate the project was achieved in the corporate and 835 stores nationwide. A leader in the design and implementation of a project to automate the sales information generated by each brand based on requirements of operations from all marks, across a tool called GIS from Sterling Commerce, achieving optimize obtaining information 85% and streamline decision-making. Leader of migration like e-mail systems, H uman Resources, antivirus software, publishing applications Development and intranet web applications on user authentication servers to achieve greater capacity to increase productivity by 65%. Coordinator of applications and servers that suppored 2000 users nationwide
Febrero 2002 - Octubre 2004
Creating systems area from development projects such as intranet, e-mail service, website and development of a system for distributing royalties based on requirements for collection and distribution, which was achieved increase productivity of the company by 90% Offering 2nd tier support in administrative tools, operating systems and e-mail system.
Customer Relationship Representative Closer
Enero 1999 - Junio 2001
Responsible for proposing infrastructure solutions (pre-sales activities) for customers being the most prominent of the bCentral, which consisted of a portal that provides tools, products and services for information exchange between enterprises by optimizing business processes, achieving annual sales quota in a quarter
Software Engineer (Pre-Sales)
Junio 1996 - Enero 1999
Develop configurations for technical proposals, development of servers and workstations for use in demonstrations and bidding. Provide technical support telephone and on-site to corporate clients and government in the area of software (OS, networking, plotting and Bases data) and Hardware (workstation and server engineering and design). Implement an electronic mail system based on Exchange, achieving improved productivity by 60%.
ITIL –Foundations v.3
2014 - Actualidad (4 años) Jalisco
Ingeniero en Cibernética y Sistemas Computacionales
en Universidad La Salle
1988 - 1993 (5 años) Distrito Federal