Paola Torres

I am an experienced Spanish - English professional with an MBA and a BS in International Business, bringing 8 years of expertise in administration, customer service, marketing, and pricing analysis in tech and retail industries. My diverse background is composed by a set of skills that includes: Certified green Belt (6S), advanced Excel, CRM, data analysis and visualization apps, KPI management among others.

Expert in customer service, market trend analysis, and price optimization. Strong skills in cross-functional collaboration and KPI management.

Within my other interests, I collaborate as a part-time Business English teacher at the Universidad Autónoma de San Luis Potosí. I am passionate about coaching, train and empower others to reach their full potential.

I enjoy applying my diverse portfolio of skills and knowledge to positively contribute to projects and whatever the company requires to achieve the expected results, always seeking to improve and acquire new skills that allow me to grow both personally and professionally

• Behavioral customer segmentation. Strategy based in buying patterns.
• Main Point of Contact: Between internal teams and external suppliers, ensuring clear communication and effective collaboration. 100% Time response.
• Spend Analysis & Savings Reporting: Conducted thorough customer spend to identify trends, opportunities for cost savings, and improvement areas.
• Market Baskets: Saving Projects proposal for Customers: Incorporated price optimization, stock availability, and the identification of substitute products from our supplier catalogs to meet customer demand.
• Planning and forecasting: Demand Analysis and Suppliers Inventory Analysis. Track and report Stock levels.
• Knowledge of an early-stage tech startup structure
• Experience with larger catalogs > 1000 SKUs • Cross functional collaboration: Working with Customer Experience, Customer Success and Sales teams to ensure alignment with stock availability. 98% in stock level.
• Price Scraping and data analysis: Utilize tools and methodologies to gather pricing data from various sources, enabling competitive analysis and informed decision-making. Price Spider software execution. Key Word research.
• Market Research and Analysis: Conduct regular market trends analysis to understand industry dynamics and customer preferences. Use insights to inform pricing strategies and product offerings. Extensive Research performance.
• UNSPC project: Product classification for catalogs based on their taxonomy and codes.
• KPI Management and reporting: Customer Savings level, Transactions and Billing, Stock availability and Pricing competitiveness.

Maestra en  Administración.

Licenciatura en Negocios Internacionales