Jose Zamorano

Professional Summary: I am a versatile professional with a diverse background and a strong commitment to empowering individuals for success. My experience spans multiple fields, including Language Services, Accounting, Telemarketing, ESL Teaching, Data Analysis, and Machine Learning. I also possess leadership skills and have a keen understanding of General Balance and State results. My adaptability, communication, and leadership skills have consistently made a positive impact on customer interactions and educational environments.

Language Services Professional (Freelance, Mexico):

• Specialized in creating customized content and courses to empower individuals seeking remote work opportunities.
• Focused on individuals lacking language skills or specific job experience.
• Provided training in various roles (SDR, BDR, CX, Appointment Setter) and equipped learners with essential skills and CRM knowledge.
• Offered master classes, workshops, and courses to improve individuals' quality of life and remote work prospects.

Accounting Services (Freelance, Mexico):

• Provided comprehensive accounting services to clients, ensuring compliance with tax regulations.
• Prepared detailed reports covering expenses, VAT, and other taxes, ensuring timely tax liability determination.
• Leveraged Excel spreadsheets for efficient financial tracking.
• Maintained accuracy and adherence to tax laws, offering clients reliable accounting guidance.

Telemarketing (Guardian Legal Network, California):

• Held roles as SDR, CX specialist, and Intake Specialist.
• Utilized CRM systems (Salesforce, Five9, TalkDeskBar, Convoso, Ready Mode) to manage customer information effectively.
• Generated leads, provided customer support, and gathered accurate customer information.
• Adapted and designed scripts for persuasive messaging tailored to customer experience.

Data Analysis and Machine Learning:

• Experienced in data analysis using IBM SPSS.
• Proficient in machine learning techniques, contributing to data-driven decision-making.

Leadership and General Balance:

• Demonstrated leadership skills in various roles, fostering collaboration and positive environments.
• Possess a deep understanding of General Balance and State results, contributing to financial analysis and reporting.

Trunca MBA:

• Pursued MBA education, bringing a foundation of business knowledge and strategic thinking to my roles.

Education (Universidad de Sonora):

• Completed a major in English Language Teaching, gaining expertise in language acquisition theories, teaching methodologies, and curriculum development.
• Acquired practical experience in lesson planning, teaching strategies, and language proficiency assessment.
• Emphasized cultural competence and intercultural communication.

Skills:

• Language Instruction
• Curriculum Development
• Assessment and Evaluation
• Mentoring and Leadership
• Remote Work Consultation
• Customer Service
• Financial Accounting
• CRM Management
• Communication and Presentation
• Adaptability and Problem-Solving

Currently completing MBA with a background in English Language Teaching from Universidad de Sonora.