Patricio Garza

Experienced CS Representative and B2B Sales Representative with 5 years of experience understanding customer needs and providing solutions that increase customer satisfaction, revenue and market share. Dedicated, hard working and results oriented.

Senior customer service/ Sales Representative 

Aster Graphics Co., Ltd. | February 2021 - Present

• Follow up with sales, quotes and inventory inquiries with my customer portfolio as well as keeping track of their accounts, sales records and payment statements. 
• Source for new customers and plan for new sales strategies. 
• Manage my CS team, keep track of their KPI's, provide training for new product lines and new or existing internal procedures and report to the regional manager our results and goals. Resolve RMA complaints and claims with RMA Department and Technical Support. 
• Analyze sales data and order track records to find new or lost business opportunities to improve sales and reach new goals

Assistant Store Manager

i24h | January 2020 - February 2021

• Assisted with recruitment and training of new employees while also monitoring the productivity of new employees. 
• Assisted in the set up of visual displays. 
• Handled work logs and organization of employee files

Customer Service/ Front Desk

i24h | March 2019 - January 2020

• Cleaning and maintenance of the store.
• Cash register tasks, including cash/card collection and POS use Customer service, laminating, scanning and printing services. 
• Daily cash closing and inventory

Sales and Distribution Intern

Easy Line Cosmetics | February 2017 - March 2019

• Costumer service on skin, nail and hair care products 
• Retail and wholesale to cosmetic stores, salons and beauty schools 
• Agenda management, billing and personal errands

Facultad de Medicina - UANL

Medico Cirugano y Partero | 2017 - 2022 Incompleto

Centro de Investigación y Desarrollo de Educación Bilingüe (CIDEB) - UANL

Preparatoria & Instructor Bilingue | 2014 - 2017