Paul Cuevas

An Industrial Engineer with 10 years of extensive experience in Project Management, Logistics, and Customer Service. Bilingual and skilled in collaborating with multicultural, international teams. Committed to ongoing professional development. Holding an MBA, with a strategic mindset and strong management skills.

WORK EXPERIENCE
EVID | Project Manager (PM)
Sept. 2023 – Present
-Led project planning, execution, and monitoring to ensure successful completion across
the organization.
-Defined project scopes, monitored performance through metrics and reports, and
mitigated risks according to plans.
-Analyzed internal processes to enhance operational efficiency.
-Performance Dashboard: Developed and implemented a system to ensure timely
completion of services daily. This dashboard efficiently tracks service dates, leading to a
marked decrease in delays.
-Held daily meetings with the internal team to manage open/closed cases and action
plans, reducing client complaints and improving issue resolution.
-Established KPIs to assess vendor performance and address recurring issues proactively.

EVID | Account Manager (AM)
Jul. 2023 – Sept. 2023
-Pursued upselling opportunities within existing accounts to maximize revenue.
-Developed account plans and strategies to achieve sales targets.
-Coordinated with service providers to address their requests and queries.
-Maintained high standards of quality, response time, and customer service.
-Negotiated and managed pricing and performance of service providers.
-Handled daily client communications via email, text, and calls across 250 accounts.
-Addressed client complaints, questions, and needs effectively.
-Built strong relationships with clients and service providers.

DDC (DAIMLER) | Project Manager (PM)
Nov. 2019 – Jan. 2022
-Led daily meetings to ensure team members understood and met project milestones for
Daimler prototype engines, depending on demand and priority.
-Identified project goals, needs, and scope.
-Managed task planning, monitoring, and documentation.
-Ensured timely delivery of tasks, deliverables, and materials.
-Managed project logistics to meet part availability and lead times.
-Maintained component tracking through serialization and inventory systems (PTSI, SAP).
-Ensured client and customer needs were met and understood across departments.
-Communicated effectively with stakeholders about project status.
-Proactively identified and mitigated potential risks and blockers.

SANDALWOOD ENGINEERING | Project Engineer (Logistics)
Apr. 2018 – Nov. 2019
-Managed logistics for the After Treatment System (ATS) project, a critical component for
supertruck emissions reduction.
-Coordinated with engineering and logistics teams, optimizing materials flow and
resource allocation to meet project milestones.
-Delivered projects on time by leveraging advanced planning and supply chain
management strategies, ensuring efficient resource utilization.

JOHNSON CONTROLS | Master Planner (Customer Service)
Sept. 2015 – Mar. 2017
-Managed component manufacturing planning to maintain safety stock levels and meet
shipment needs.
-Assessed material requirements using MRP (QAD MFG/PRO SAP) and advised on
purchasing and manufacturing needs.
-Developed supplier releases, including forecasts and release verification.

-Universidad del Valle de México
Master’s in Business Administration (MBA) with Specialization in Talent orientation.

-Instituto Tecnológico de Saltillo
Bachelor's Degree in Industrial Engineering, Specialization in Manufacturing.

-Instituto Tecnológico de Monterrey
Highschool