Pavel Pérez

With more than 10 years of experience in customer service, I love helping people. I´m very analytical, which helps me look at all possible angles so I can provide the fastest and best solution.

Customer Service Specialist/ AR Specialist. Goodwin & Company. August 2023 to date. Providing customer service to homeowners within several communities. Including but not limited to providing balance, sending statements, and helping homeowners with violation notices and ARC requests among others. AR experience: Generate refund check requests and process check refunds, process voids/adjustments, audit payments, and transactions to process refunds. Update homeowner accounts.

Experience in Ring Central, TownSQ, SmartWebs, and VMS systems.

Customer service executive / FRAUD ANALYST, TTEC June 2021 – JULY 2023. Offering customer service for an online casino, for VIP customers in the U.S. and Canada. Providing information about promotions, payments, and general information.  Investigate accounts to identify and prevent fraudulent activity, including but not limited to geolocation, and transaction history. 

Experience in Slack and Zendesk systems.

CUSTOMER SERVICE AGENT, TELEPERFORMANCE- November 2019 – January 2021. Offering customer service for an online casino, for VIP customers in the U.S. and Canada. Providing information about promotions, payments, and general information.  Investigate accounts to identify and prevent fraudulent activity, including but not limited to geolocation, and transaction history. 

Experience in Slack and Zendesk systems.

Licenciatura trunca e Comunicación y Cultura- Universidad Autónoma de la Ciuad de México(UACM)