Petrus Flavius

Cust. Serv. Rep………..

Juan Cordero
Customer Support Representative
 

Professional with more than 4 years in customer service, focused on improving and growing as help desk analyst, providing solutions to clients and companies in the IT-call center-client support desk business. I strive to provide my family with an excellent quality of life, and to be the best professional I can manage to be. I have a great ability to adapt to the requirements and protocols of my workplace. I am a great team player and I enjoy working alone as well when necessary. I quite like reading world literature in English and Spanish, especially fiction,novels, biography and history, and my hobbies are learning everything I can about computers and playing chess. I love music and cinema. I love to be well informed on all sorts of topics and I consider myself to be very much in touch with the values and customs of my time. I enjoy and nurture as much as I can the society of friends and family. 
Skills and Tools:
Customer Support
Attention To Detail
Great Communication Skills
SAP (Enterprise Resource Planning Software)
S400 (Password Management System)
VMWare Virtual Desktops
Microsoft Office
JIRA (Issue and Project Tracking Software
Confluence Cloud (Content Collaboration and Management Workspace for Workplace Teams
AWS (Amazon Web Services)
Cisco Anyconnect (VPN)
Windows
Linux
Azure
Tableau (Data Visualization)

Work Experience:
Avantive Solutions April 20th to present date.

I am currently working at Avantive Solutions for a campaign offering customer support to COMCAST clients. My job is to provide assistance to customers' questions about bills, services, upgrades, up sales, contracts, internet and cable issues, mobile telephony and home security. I am looking for a salary improvement at the moment

NTT Data Business Solutions Jun 2022 - Mar 2024
Help Desk Senior Associate
Responsibilities:
I worked for a campaign dedicated to IT support for BMW:
I was designated to assist BMW employees from manufacturing and administrative BMW plants all over the world with IT issues like system password resets, technical assistance to systems knowledge, remote virtual desktops walk-in sessions, setting up, resetting, and troubleshooting for systems like SAP, B2B Portal, Microsoft 0365, CyberArk, Linux, Windows, Wuss, Wass and so many other apps and systems.
I decided to leave after 2 years working graveyard shift due to exhaustion.

Beliveo Corporation Mar 2021 - Jul 2022
Inbound Customer Service Representative
Responsibilities:

I was assigned to a campaign for COMCAST communications. My job was to provide assistance to customers by phone regarding their questions about billing, charges, late payment charges for Cable TV, Mobile Phone, Internet, and Home Security systems provided by COMCAST as well as provide troubleshooting for general issues and failure/disconnection of services and systems. I had the opportunity of up sale services as well as lower them upon client’s request.

Education
José Sixto Verduzco Preparatory or High School,  Guadalajara, Jal.
Proulex, English Teacher certification.

Juan Cordero
Customer Support Representative
 

Professional with more than 4 years in customer service, focused on improving and growing as help desk analyst, providing solutions to clients and companies in the IT-call center-client support desk business. I strive to provide my family with an excellent quality of life, and to be the best professional I can manage to be. I have a great ability to adapt to the requirements and protocols of my workplace. I am a great team player and I enjoy working alone as well when necessary. I quite like reading world literature in English and Spanish, especially fiction,novels, biography and history, and my hobbies are learning everything I can about computers and playing chess. I love music and cinema. I love to be well informed on all sorts of topics and I consider myself to be very much in touch with the values and customs of my time. I enjoy and nurture as much as I can the society of friends and family. 
Skills and Tools:
Customer Support
Attention To Detail
Great Communication Skills
SAP (Enterprise Resource Planning Software)
S400 (Password Management System)
VMWare Virtual Desktops
Microsoft Office
JIRA (Issue and Project Tracking Software
Confluence Cloud (Content Collaboration and Management Workspace for Workplace Teams
AWS (Amazon Web Services)
Cisco Anyconnect (VPN)
Windows
Linux
Azure
Tableau (Data Visualization)

Work Experience:
Avantive Solutions April 20th to present date.

I am currently working at Avantive Solutions for a campaign offering customer support to COMCAST clients. My job is to provide assistance to customers' questions about bills, services, upgrades, up sales, contracts, internet and cable issues, mobile telephony and home security. I am looking for a salary improvement at the moment

NTT Data Business Solutions Jun 2022 - Mar 2024
Help Desk Senior Associate
Responsibilities:
I worked for a campaign dedicated to IT support for BMW:
I was designated to assist BMW employees from manufacturing and administrative BMW plants all over the world with IT issues like system password resets, technical assistance to systems knowledge, remote virtual desktops walk-in sessions, setting up, resetting, and troubleshooting for systems like SAP, B2B Portal, Microsoft 0365, CyberArk, Linux, Windows, Wuss, Wass and so many other apps and systems.
I decided to leave after 2 years working graveyard shift due to exhaustion.

Beliveo Corporation Mar 2021 - Jul 2022
Inbound Customer Service Representative
Responsibilities:

I was assigned to a campaign for COMCAST communications. My job was to provide assistance to customers by phone regarding their questions about billing, charges, late payment charges for Cable TV, Mobile Phone, Internet, and Home Security systems provided by COMCAST as well as provide troubleshooting for general issues and failure/disconnection of services and systems. I had the opportunity of up sale services as well as lower them upon client’s request.

Education
José Sixto Verduzco Preparatory or High School,  Guadalajara, Jal.
Proulex, English Teacher certification.