Pilar Bravo Ortega

Senior Facilities Manager with overall 18 years of experience and successful career in multiple sites in Latam, managing diverse building operations and maintenance projects of different disciplines of Engineering, HSE, Vendor Management, Budget, leading several administrative areas within the financial Industry. Relationship with the property management and suppliers, finance and technical expertise, implementation of value-added and cost-related control systems combining with great customer insight and business understanding. Capable of controlling and leading teams in challenging environments, solid communication, and teamwork skills.

Facilities Manager-Greenberg Traurig México January 2024 – September 2025

Manage and improve the internal and external customer experience at all points of contact with the firm, to ensure they have positive and meaningful experiences in all interactions with GreenbergTraurig (GT)

• Client Experience Strategy. Develop a comprehensive strategy to improve client experience across all aspects of the firm in coordination with the office managing partners. 
• Innovation & continuous improvement. Enhance customer experience. Define key processes for office operations aligned with GT's global standards. 
• Service personnel management. Reception, security, cleaning, technology, and maintenance to provide a pleasant image during visits
• Supplier Management. Coordinate with Hines Building Management to ensure that all internal services, such as public elevators, lighting, restrooms in external hallways, signage, air conditioning and parking spaces function properly during visits to our facilities.
• Office operation. Host role in the reception of clients or visitors, ensure that reception area, meeting rooms, copy rooms, pantries and internal and restrooms are clean and tidy, management of appliances coffee makers, ice machines, refrigerators, coffee stations with furniture and supplies, general purchases, stationery and supplies, relationship with travel agencies and related suppliers, management of agreements with hotels. 
• Events Coordination. Coordinate with marketing and human resources internal and external events, purchasing, suppliers, catering, supplies, gifts, etc.
• Civil protection program. Responsible for the annual civil protection program with its proper registration and execution. 

 Facilities Corporate Administrative Assistant-   Rabobank September 2022 - May 2023 Responsible for assisting the General Manager providing support to the team members of the office, managing general services, building services, facilities management, accounting payments, vendor management, event planner, corporate security, Business Continuity, travel & entertainment, Amex Corporate card program, IT Support, Corporate Social Responsibility Management, Diversity Equity & Inclusion for México Office. 

• Coordination of meetings with clients, control of the agendas, travel services, expense reimbursements, Amex Corporate Card program. 
• Accounts payable, wire transfer request, wire transfer records, vendor´s payment, funding request for supplier´s payments, payroll taxes (IMSS, INFONAVIT, SURA, 3% other taxes payroll), submission, uploading vendor invoices in workday, general purchases, office supplies, stationery, pantry. 
• Vendor Management. Onboarding, decommissioning in vendor point, upload documentation, high-risk questionnaire, data base updating. 
• IT support for México Office, meetings with NY office to review several IT topics, projects, and requirements. Business Continuity Management, building evacuations, Corp security, access control, badge cards, access request for Mex & NY. 
• Corporate Social Responsibility Management (CSR), Diversity Equity & Inclusion (DE&I) Sustainable business development review, CSR/DE&I events.
• Event planner. Coordination of different events for México office: F&A Summit 2022 NY City USA, Derivatives Seminar Valle de Bravo Jan 2023 

Sr. Facilities Manager LATAM CBRE INMOBILIARIO 2014- August 2021 

Responsible for the management of Credit Suisse account, leading multiple sites of Latam (Mexico City, Monterrey Guadalajara, Chile, Lima, Colombia and Argentina) in the financial field, with 6,911 Square Meters, Head Count of 350, managing multiple functions of building operations and engineering maintenance, supplier management, control of capital projects, operational performance indicators, participation in Finance Governance Meetings. 

• Operation management of soft & hard services, cleaning, shampooing, pest control, grounds, landscaping.
• Planning and execution of engineering maintenance for critical systems: HVAC, Generators, UPS, ATS, suppression system, fire extinguishers AED’s Collaboration with the engineering team NY in several projects: ISO 14001, Earth Day, Energy & material Survey.
• Oversaw Building services, liaison with property owners in all the LATAM facility sites. 
• Conducted site inspections in LATAM Region (QQMA) Quality Management Audit, quality assurance and continues improvement. 
• Managed Fire Life Safety, emergency preparedness plans, Business Continuity, Disaster Recovery, BCP Test. 
• Management of internal services and personnel of the Bank. Receptionist, Suppliers, messengers, Catering, vending machines, appliances. 
• Lease administration for Mexico, Monterrey and Guadalajara building sites. 
• Implementation of the annual facilities budget, monthly forecast, conducted financial analysis in compliance with annual saving indicators.
• Vendor Management: Aging reports, contracts negotiation, reviews of vendor´s performance results with the client. invoice processing 
• Project management control of capital and non-capital projects. Space planning, capital projects (1.3 million USD) Mexico, GDL and MTY. 
• Innovation & improvement of service indicators, achieving a 99% of KPI´s reduction for 2020.
• Collaboration with the Bank´s Annual Audit visits from local and international regulators (CNBV, BANXICO, IPAB)

Corporate Services Manager  Latam -Banco Credit Suisse México April 2003- November 2014 

Responsible for the management of General Services of Mexico City office, Monterrey & LATAM Branches, providing a high quality of the essential and complete building Services, facilities management, General Services and Human Resources to preserve a neat and health environment of work for all the users, following the policies and procedures of the firm in order to accomplish with audit requirements. 

• Operation Management, cleaning services, Maintenance for critical equipment: HVAC, UPS, ATS, Generators, Cleaning, Carpet, Pest control.
• Human Resources. Recruitment, interviews, Outsourcing, program of benefits. Vendor Management, selection bidding process. 
• Rent bills administration, maintenance, and parking. Manage office expenses for the Rep Offices in México and Monterrey. 
• Business Continuity Plan: Update the BCP manual, BCP tests. Corporate Security survey for México and Monterrey sites. 
• Building Services: Restrooms, security cameras. Security officer position with the Financial Mexican Authorities. 
• Management of Reception desk functions. Purchasing office equipment and furniture. 
• Access Security: badge cards, quarterly audit reports. 
• Control of the annual premises budget. Capital projects coordination (10.29 million USD) Premise Allocation 
• Event planner. Coordination of Client events for México Office. 
• Travel Services, Amex Corporate cards program, Record management.

Occupancy and Facilities Manager- ING Bank México August 1999- March 2003 

Management of general services moves and remodeling projects, critical engineering maintenance, building services. 

• Vendor management, contract negotiation, annual biddings, comparatives. Purchase stationery and office equipment. 
• Control of premise budget, expense reports, petty cash, donatives, inventory management. 
• Records and Information Management, Implementation of the General Services manual, Corporate Security manual updating.
• Manage operation personnel, receptionist, messengers, drivers, pantries, vending, appliances, storage room, mailroom, courier services. 
• Administration of Building Insurance policy and car insurance, control of maintenance for the car´s fleet. 
• Implementation of reports to measure performance and productivity of drivers and messengers.  Lease agreements, rents, accounting payments (telephone, Electric bills, SKY, Direct TV, cellular phones) 
• Event planner, contract negotiation with hotels, travel agencies. airlines, car rentals. Coordination of courses for the security brigade.

Education:

• Universidad Del Valle de México-Business Administration
• Instituto Tecnológico de Turismo- Hospitality