Pilar Flores

2023-Present

PPD Thermofisher Mexico

Sr HR Operations Representative (Home based)

Internal customer service for global colleagues

Inbound interactions

Chats

Ticket creation for providing resolution or delegate questions and issues to each department

Support on company policies, payroll and general HR

2022-Present

PPD Thermofisher Mexico

Phone recruter (Home based)

Creation of medical and general profile for subjects

Guidance with clinical research studies

Direct contact with subjects through Phone calls

Follow up in confirmation, reminder and cancelation screening appointments

2018-2022

Sani Dental Group

Patient coordinator position

Patient coordinator directly with patients, guidance with dental procedures orientation 

Coordination of dental appointments 

Booking coordination of reservations at the hotels for patients and general public Shuttle coordination 

Appointments confirmations

Direct contact with promoters, dentists and doctors

Guidance and coordination in plastic and general surgeries and procedures  Medical tourism expertise

2014-2018

Secado Express

In charge of personnel

Creation and management of clients invoices with the Contpaqi software 

Material buyer

Payment roll, contract creation, work letters and reclutation

Creation of marketing campaigns and website management, massive e-mails, flyers design 2011-2014

FA Barreto Transport

In charge of the drivers payroll, vacations and permits

Creation and management of clients invoices with the Contpaqi software 

Tracking and logistic of the drivers with a GPS software

Direct contact with new and existing clients

Creation of marketing campaigns and website management, massive e-mails, flyers design

B.A. in Translation 2013-2018

                  Universidad Autónoma de Baja California

Translation and interpretation program 

High School Degree 2006-2008

            Universidad del Valle de México Humanities program