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Tlajomulco de Zúñiga
Robert Batallar

Robert Batallar

Senior Call Center Manager

Atención al Cliente / Soporte

Tlajomulco de Zúñiga, Tlajomulco de Zúñiga

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Servicios ofrecidos

Dedicated Operations Manager with a proven track record of fostering teamwork, accountability, and loyalty within cross-functional teams. Committed to continuous learning and knowledge sharing, both for personal and professional growth and the advancement of colleagues.

Operations Manager
Call Center Manager
Tarifa aproximada: MXN$ 100 por hora

Experiencia

July 2020 — Present

  • Established and led a new customer service department for four premium online clothing stores, contributing to the company's international escalations department for shipping logistics.
  • Built and managed a high-performing team in Guadalajara, aligning with Chicago, IL, headquarters' standards.
  • Developed training materials for new hires, implemented a QA process, and consistently improved team performance, achieving consistently high KPIs.


 

Educación

Education:

Degree in Psychology

Benemérita Universidad Autónoma de Puebla

2008 to 2013

Preparatoria Alfonso Calderon Moreno BUAP

2003 to 2006

American School of Puebla

1991 to 2003 (Primary school and high school)

Skills:

  • Lean Six Sigma Green Belt
  • Teamwork
  • Ownership
  • Commitment
  • Communication
  • Leadership
  • Negotiation
  • Customer Orientation
  • Trustworthiness
  • Interpersonal Skills
  • Collaboration

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