SONIA VARELA

Como profesional con experiencia en liderazgo como jefa de grupo y un enfoque administrativo sólido, mi objetivo es continuar creciendo dentro de un entorno dinámico y desafiante. Busco una oportunidad donde pueda aplicar mi experiencia previa para optimizar los procesos administrativos, mejorar la eficiencia operativa y fomentar un ambiente colaborativo que impulse el éxito del equipo y la organización en su conjunto. Además, estoy comprometida a seguir desarrollando mis habilidades de liderazg

SPECIALIST CAD DESIGNER Aligntech de México S de RL de CV-Ciudad Juárez, Chih.

January 2020 – May 2024  

• Team Management and Coordination:

Supervise and coordinate the daily activities of the team, ensuring that project objectives and deadlines are met.

Assign tasks and responsibilities to team members based on their skills and competencies, fostering a collaborative and efficient work environment.

• Team Development and Motivation:

Promote the professional and personal development of team members by identifying training needs and organizing training sessions.

Motivate and support the team, promoting a culture of recognition and reward to maintain high levels of morale and commitment.

• Communication and Conflict Resolution:

Act as the main point of contact between the team and senior management, facilitating effective and smooth communication.

Proactively resolve conflicts and issues within the team, ensuring a harmonious work environment.

• Planning and Strategy:

Develop and execute strategic plans to achieve project objectives, adjusting strategies as necessary to ensure the team's success.

Continuously evaluate the team's progress and adjust improve efficiency and productivity.

• Performance Evaluation:

Conduct periodic performance evaluations of team members, providing constructive feedback and setting clear goals for future development. 

Implement tracking and evaluation systems to measure team performance and promote continuous improvement.

• Planning and Organization:

Develop and manage work schedules, ensuring deadlines are met and resources are optimized.

Coordinate team meetings and prepare agendas to discuss project progress and resolve any issues.

• Resource Management:

Monitor and manage the inventory of supplies necessary for the team’s operations.

• Documentation and Reporting:

Maintain accurate and up-to-date records of team activities, including progress reports, meeting minutes, and other relevant documents.

Prepare and present regular reports to senior management on team performance, project progress, and any challenges encountered.

• Compliance with Policies and Procedures:

Ensure the team complies with organizational policies and procedures, including safety regulations and quality standards.

Implement and enforce administrative and operational guidelines within the team.

• Training and Development:

Identify training needs and organize development programs to enhance the team’s skills and competencies.

Stay updated with industry best practices and trends to implement improvements in team management.

DENTAL ASSISTANT/RECEPTIONIST SMILE ON ON-Ciudad Juárez, Chih. 

August 2022 – May 2023

1. Patient Scheduling and Coordination:

Manage and coordinate patient appointments, ensuring efficient scheduling and minimizing wait times.

Confirm appointments and handle cancellations or rescheduling requests.

1. Reception Duties:

Greet patients upon arrival, check them in, and update their information as necessary.

Answer phone calls and respond to patient inquiries, providing information about services, procedures, and appointment availability.

1. Medical Records Management:

Maintain and update patient records, ensuring accuracy and confidentiality.

Prepare patient charts for dental appointments, including the collection of medical histories and consent forms.

1. Billing and Insurance Processing:

Handle billing procedures, including the preparation and submission of insurance claims.

Assist patients with billing inquiries and help them understand their payment options.

1. Inventory and Supplies Management:

Monitor and manage the inventory of dental supplies and office materials, placing orders as needed to ensure adequate stock levels.

Ensure the dental office is well-organized and that supplies are easily accessible.

1. Patient Communication:

Send appointment reminders and follow-up communications to patients.

Provide patients with post-procedure instructions and answer any questions they may have about their dental care.

1. Office Maintenance:

Ensure the cleanliness and organization of the reception area and waiting room.

Perform basic office maintenance tasks, such as organizing files, restocking supplies, and maintaining office equipment.

1. Administrative Support:

Assist the dental team with administrative tasks, such as preparing reports, managing correspondence, and coordinating meetings.

Perform other duties as assigned by the dentist or office manager to support the efficient operation of the dental office.

EVENT PLANNING ASSISTANT Centro De Convenciones Las Anitas-Ciudad Juárez, Chih. 

July 2018 – November 2019   

1. Calendar and Appointment Management:

Coordinate and manage the wedding planner's calendar, scheduling meetings with clients, suppliers and other contacts.

Confirm appointments and handle cancellation or rescheduling requests.

1. Communication with Clients and Suppliers:

Act as the primary point of contact for customers and suppliers, responding to inquiries and providing information.

Write and send emails, proposals and contracts to clients and suppliers.

1. Organization of Documents and Contracts:

Maintain and update client files, contracts, estimates and other important documents.

Ensure all documents are properly filed and easily accessible.

1. Budget and Payment Management:

Assist in preparing and monitoring budgets for events.

Process invoices and payments to suppliers, ensuring deadlines are met.

1. Logistics Coordination:

Organize and coordinate event logistics, including transportation, delivery of materials, and installation of decorations.

Ensure all vendors are aligned with the event schedule.

1. Event Preparation:

Assist in preparing materials and decorations for the event.

Coordinate event-specific details such as seating arrangements, activity scheduling, and time management.

1. Supervision on the Day of the Event:

Assist in supervising the wedding on the day of the event, ensuring everything goes as planned.

Resolve problems and handle any emergencies that arise during the event.

1. Maintenance of Social Networks and Marketing:

Help manage the wedding planner's social networks, creating and scheduling content.

Collaborate in the development of marketing and promotion strategies to attract new customers.

1. Post-Event Evaluation and Feedback:

Collect and organize feedback from clients and suppliers after the event.

Help prepare evaluation reports to improve future events.

CASHIER/KITCHEN ASSISTANT Little Caesars-Ciudad Juárez, Chih.

December 2015 – January 2017

1. Customer Service:

Greet customers warmly.

Answer questions and assist with customer needs.

Accurately take and process orders.

1. Cash Register Management:

Efficiently process sales transactions.

Handle cash and credit/debit card payments.

Ensure accuracy in financial transactions.

1. Inventory Control:

Help monitor and control product inventories at the cash register.

Report the need for supply restocking.

1. Cleaning and Maintenance:

Keep the cash register area clean and organized.

Perform light maintenance tasks in the work area.

RECEPTION ASSISTANT Centro de Bachillerato Tecnológico Industrial y de Servicios No. 128-Ciudad Juárez, Chih.   (Social service.)

May 2015 – December 2015

1. Customer Service:

Reception and assistance to students, faculty, administrative staff, and visitors at the institute's reception.

Handling phone calls, emails, and in-person inquiries, providing information about academic programs, schedules, events, and other institute services.

1. Schedule and Appointment Management:

Scheduling and managing appointments for meetings with students, parents, academic and administrative staff.

Coordinating meeting rooms and resources to ensure efficient meetings.

1. Document and File Management:

Maintaining and organizing physical and electronic files, including student records, administrative documents, and correspondence.

Preparation of reports, forms, and other administrative documents as needed.

1. Support for Academic Management:

Assisting with student enrollment, including receiving enrollment forms and verifying required documents.

Collaborating with academic departments to coordinate class schedules, exams, and academic events.

1. Resource and Supply Management:

Monitoring and replenishing office supplies and educational materials needed for staff and students.

Coordination with external vendors for timely delivery of required supplies and services.

1. Support for Events and Institutional Activities:

Assisting in the planning and organization of institutional events, such as graduation ceremonies, open days, conferences, and workshops.

Logistic coordination to ensure smooth execution of events.

1. Issue Tracking and Resolution:

Recording and tracking requests, complaints, and issues reported by students, parents, or staff, ensuring timely responses and effective resolution.

Collaboration with other departments to address and resolve complex or recurring issues.

1. Internal Collaboration and Communication:

Collaborating with different departments within the institute to facilitate effective communication and cooperation on projects and activities.

Participation in team meetings and contribution to continuous improvement of administrative processes and customer service.

August 2018 - In progress

Bachelor’s degree in finance I.C.S.A. Universidad Autónoma de Ciudad Juárez 

August 2013 – May 2016

Professional technician in human resources administration/High School Centro de Bachillerato Tecnológico Industrial y de Servicios No. 128 (CBTIS 128)

Professional ID. 10574554

August 2010 – May 2013

Computer Technician IDEsac. Escuela Secundaria Técnica No. 80

Diploma