Victor Manuel Trejo del Angel

As a highly skilled and experienced ServiceNow consultant, I bring a strategic mindset and a strong focus on value realization to every project. With a proven track record in developing comprehensive strategies, architectures, and roadmaps, I possess a deep understanding of ServiceNow's capabilities and how they can drive organizational success. My expertise lies in identifying key business objectives, translating them into actionable plans, and leveraging the power of technology to optimize processes, enhance efficiency, and deliver tangible value. 

ServiceNow Manager

Guadalajara, Jalisco

August 2022 - Present

• Maintain relationship with ServiceNow stakeholders for partnership achievement.
• Create services portfolio according to consulting activities and ServiceNow strategies.
• Create industry focused strategies.
• Introduce new strategic products aligned to industry trends and new business capabilities.
• Fostered long-term business relationships with clients through meetings and follow-ups.
• Discovered new markets and located future opportunities for business growth.
• Monitored competitor activities and developed strategies to gain market advantage.
• Create marketing plans and campaigns to promote products or services to new and existing clients.
• Built and maintained strong relationships with major stakeholders in the industry.
• Development of pricing strategies to maximize profitability.
• Oversaw the process of identifying customer needs and providing customer solutions.
• Introduced new products and process adjustments according to industry research and market trends.
• Led cross-functional teams to develop and implement innovative strategies for growth.
• Determined pricing strategies for products or services based on competitors' offerings and market conditions.
• Create department positions and processes.

ServiceNow Pre-sales

Guadalajara, Jalisco

February 2021 – December 2022

• Demonstration of the ITSM, CSM, ITOM, ITAM, HR, SecOps, IRM (formerly GRC), SPM (formerly ITBM), Agile, DevOps, HRSD, Onboarding, Integrations, Virtual Agent, predicitive intelligence and flow designer.
• Define, architecture and execute Proof of concepts defining project plans, validation checklist, roles involved and expected results.
• Create battlecards for implementations against competitors and solutions.
• Define ServiceNow solutions and involve with other complementary software such as Twillio, including third-party costs.
• Working with ServiceNow Sales representatives and Pre-sales to define strategies and solutions for customers.
• Working with Customer Outcomes to define technical architectures and professional services estimation.
• Define department processes and profiles.
• Create proposals with architecture, deliverables, costs, and implementation plans.
• Create custom Demo environments for Education, Healthcare and Finance industries with personalized use cases.

Largest one single transaction deals:

• ITSM professional + ITOM: CPG Customer 3 years contract of professional services of a custom service model and licensing upgrade. Licensing ACV= $200,000 USD+ Professional services = 5,000 hours
• ITSM + ITOM + ITBM: New SN logo Tourism Customer initial implementation. Licensing ACV= $310,000 USD+ Professional services = 2,190 hours
• ITSM + ITOM + CSM+FSM: New SN logo Appliances Manufacturing Customer initial implementation. Professional services = 2,000 hours
• Custom service design: Manufacturing company implementation of COEI + professional services with Now Value methodology. Professional services = Over 10,000 hours

ServiceNow Consultant

Guadalajara, Jalisco

July 2019 – December 2021

• Trained team members in customer applications of technologies.
• Wrote technical documentation for products.
• Define implementation practice for ServiceNow projects.
• Execute workshops on premise and remotes as Business Analyst
• Execute projects with Agile and NOW Create methodologies.
• Create user stories.
• Create project plans.
• Create agile boards with 
• Propose solutions to customers based on current operation and expectation of value realization.
• Manage projects as engagement manager of ITSM and CSM implementations.
• Act as architect for custom solutions of CPG and manufacturing industries
• Experience working with customers of the CPG, Healthcare, Education, Manufacturing and Financial industries.
• Prepare and present status report for C-levels.

ServiceNow Technical Lead

Guadalajara, Jalisco 

February 2019 – November 2020

• Designed and coded new applications or modified existing modules to add new features.
• Create coding practices documents.
• Define processes and formats for delivery such as deployment runbooks and user stories.
• Delegated programming and testing responsibilities to one or more teams, consistently monitoring performance.
• Collaborated with project stakeholders to ensure successful delivery of software solutions.
• Prepared reports or correspondence concerning project specifications, activities or status.
• Train new developers and business analysts on ServiceNow capabilities
• Create architecture of custom applications
• Define SCRUM Tasks with specific configurations definition to delegate activities to developers.
• Present project architecture and technical justification to C-Level and technical customers

ServiceNow Developer

Guadalajara, Jalisco 

February 2017 – November 2019

• Debugged integrations with existing applications across multiple platforms.
• Collaborated with development team and other IT staff to set specifications for new applications.
• Created and implemented source code of new applications.
• Developed technical handbooks to represent design and code of new applications.
• Create custom applications from scratch with over 3,000 users reached.
• Create custom service portals from scratch.
• Modify service portals for modules OOB.
• Implementation of ITSM, CSM, FSM, ITOM, SPM (formerly ITBM), App engine, Integrations, Service Portal, NOW Platform.
• Experience implementing end-to-end solutions for global companies with implementations larger than 9 months with multiple releases.

Electronic Engineering

Instituto tecnológico de Cd Madero

September 2016