Zafiro Edith Alvarez Garcia

As a dedicated Call Center Specialist with experience at industry leaders Teleperformance and Sitel, I have honed my ability to deliver exceptional customer service, resolve complex issues, and drive customer satisfaction. My role involved managing a high volume of inbound and outbound calls, ensuring that each customer interaction was handled with professionalism, empathy, and efficiency. I am adept at utilizing CRM systems, maintaining detailed records, and working collaboratively with cross-functional teams to enhance service delivery. My communication skills, coupled with a deep understanding of customer needs, have enabled me to contribute significantly to customer retention and business growth. I am eager to bring my expertise in customer relationship management and my passion for exceeding customer expectations to a dynamic and forward-thinking company.

As a dedicated Call Center Specialist with experience at industry leaders Teleperformance and Sitel, I have honed my ability to deliver exceptional customer service, resolve complex issues, and drive customer satisfaction. My role involved managing a high volume of inbound and outbound calls, ensuring that each customer interaction was handled with professionalism, empathy, and efficiency. I am adept at utilizing CRM systems, maintaining detailed records, and working collaboratively with cross-functional teams to enhance service delivery. My communication skills, coupled with a deep understanding of customer needs, have enabled me to contribute significantly to customer retention and business growth. I am eager to bring my expertise in customer relationship management and my passion for exceeding customer expectations to a dynamic and forward-thinking company.

Educational psychologist specialized in English Language at Universidad Cuahtemoc