Empleos de Support Services Group en México

We are looking for a highly energetic and collaborative WFM Real Time Analyst to oversee making sure that all calls are not only answered, but also correctly balancing conversions with service levels. · ...

We're seeking a motivated and goal-driven individual to join our team as a Sales Call Center Representative. · Clearly explain product features;Overcome objections; · Closesales consistently;Identify upsell opportunities to maximize customer value; · Maintain apositive attitude w ...

The Senior Implementation Manager will be responsible for leading the end-to-end implementation of client solutions and ensuring successful transitions from project initiation to full operational deployment.This role requires extensive experience in Business Process Outsourcing ( ...

+We are seeking an enthusiastic Account Protection Support Analyst to review suspicious activity, investigate flagged accounts, and determine appropriate actions to mitigate fraud risks. · +Prior experience in fraud prevention, risk analysis, customer support or a related field. ...

The WFM Enablement Specialist ensures the reliability, scalability, and continuous improvement of workforce optimization and contact center platforms. ...

We are seeking a detail-oriented and analytical Fraud Monitoring Analyst to support fraud prevention transaction monitoring and risk mitigation activities. This role plays a critical part in protecting customers and the business by identifying suspicious activity making timely de ...

+Job Summary · This role is responsible for taking initial technical support calls, email or ticket inquiries and troubleshooting and managing relatively simple hardware software or network problems, · +ResponsibilitiesUser account management · Troubleshoots and supports all netw ...

About the Role · We are seeking an EUC Tier 1 Support Technician to join our team in Hermosillo. · This is primarily an onsite position with some work-from-home opportunities available. · Technical support troubleshooting · Hardware and software issue management · ...

We are looking for a Customer Service Representative to join our dynamic call center team In this role, you will be the first point of contact for customers providing outstanding support answering inquiries and resolving issues efficiently If you have excellent communication skil ...

Job Summary · This role is responsible for taking initial technical support calls, email or ticket inquiries and troubleshooting and managing relatively simple hardware software or network problems recognizing and escalating more difficult problems. · Key Responsibilities: · User ...

The Senior Implementation Manager will be a key member of the Client Success Activation Office (CSAO), responsible for leading the end-to-end implementation of client solutions, ensuring successful transitions from project initiation to full operational deployment. · Minimum of 5 ...

Fraud Monitoring Analyst · A global customer experience solutions company seeks a Fraud Monitoring Analyst to enhance fraud prevention and transaction monitoring efforts. · Analyzing fraudulent transactions · Making data-driven decisions · Collaborating with cross-functional team ...

This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems. · ...

This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems. · Strong Communication, and interpersonal skills · Intermediate to advanced technical and fun ...

A key role in optimizing call center efficiency involves monitoring agent productivity and managing schedules while ensuring service levels are met. · Responsibilities · Oversee real-time agent performance and maintain efficiency within the call center · Monitor agent productivit ...

Workload Management · Monitor real-time agent states and communicate with agents/management for efficiency. · Scheduling Tasks · Adjust schedules and data entry. · ...

Overview · We are seeking a detail-oriented Fraud Monitoring Analyst to support fraud prevention and risk mitigation activities. · Review transactions for suspicious activity and make timely decisions. · ...