gerente divisional monterrey oportunidades de empleo

Operations  Logistics Manager - Monterrey

Operations Logistics Manager - Monterrey

Our Operations teams are the heart and soul of Uber. These are the teams that take our global product and localize it to an assigned market, while creating thousands of economic opportunities for drivers, and making transportation cheaper and more accessible for our riders. We are in the midst of incredible growth, which requires hard work. We are looking for individuals who are passionate about what they do and ready to roll up their sleeves to grow their city. The Operations & Logistics Manager role is a unique opportunity to have a direct impact on your city through the growth and optimization of the driver population on Uber’s platform. This is a critical role as it directly correlates to continually improving the rider experience through greater driver availability, while minimizing costs and streamlining processes associated with the supply side of our business. This data-driven role calls for a rare combination of analytical thinking and interpersonal ability to manage relationships with a very valuable part of our business; our driver partners. This person will work with data to monitor driver behavior and ensure efficiency through asset utilization, product improvement and supply-chain management. This role is ultimately responsible for making sure we have drivers on the road, where we need them, and when we need them, at all times. WHAT YOU'LL DO: Analytics. Utilize driver data to understand driver behavior and areas for improvement in our driver communication, sign-up and incentive programs. Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with aggressive timelines for completion. Product Improvement. Pro-actively search for bugs or new features which could improve a seamless driver and rider experience. Partner Relations. Manage driver relationships, identify & attack problem areas for drivers, and negotiate with businesses for partner rewards. Driver Support. Manage the day-to-day issues of thousands of drivers on our system. Hustle. Take ownership of Uber's growth in their city and do whatever it takes to get the job done WE’RE LOOKING FOR: Bachelor's degree in Economics, Finance, Statistics, Engineering or similar field. 3-6 years of Strategy Consulting, Accounting, or Banking background with previous experience using data to drive business decisions. Excellent excel skills, SQL skills preferred. Demonstrated leadership of leading initiatives and projects at your organization. Startup (all-hands-on-deck) approach. PERKS: Employees are given Uber credits every month. Fantastic opportunity to grow with the team; shape the strategic direction of your city. The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally. Sharp, motivated co-workers in a fun office environment BENEFITS: Paid company holidays, gym reimbursement.Medical package.
Monterrey
Operations Coordinator - Monterrey

Operations Coordinator - Monterrey

Our Operations teams are the heart and soul of Uber. These are the teams that take our global product and localize it to an assigned market, while creating thousands of economic opportunities for drivers, and making transportation cheaper and more accessible for our riders. We are in the midst of incredible growth, which requires hard work. We are looking for individuals who are passionate about what they do and ready to roll up their sleeves to grow their city. The Operations Coordinator is a data-driven and highly-organized person who will be a crucial part of growing the business. This is a critical role that focuses on making sense of data in order to optimize acquisition, conversion and retention related processes. Are you ready to launch your career? Keep reading. WHAT YOU'LL DO: As an Operations Coordinator, you will work closely with the Operations team on the following: Analytics. Utilize existing data to understand rider and driver behavior as well as areas for improvement in our rider and driver communications, sign-up flows, and incentive and referral programs.Process Optimization. Take big picture ideas and break them into actionable steps with aggressive timelines for completion.  Execution. Ability to carry through extensive analysis, propose potential solutions, and implement them.Hustle. Take ownership of Uber's growth in your city and do whatever it takes to get the job done. WHAT YOU'LL NEED: B.A. or B.S., preferably within the Economics, Finance, Statistics, or Engineering fields (but not required; recent graduates encouraged to apply!)1 - 2 years of operations/analytical or related experience (internships included)Strong communication skillsAdvanced excel skillsSuperior organizational skills and great follow through on tasksBe a problem solver at heart with a genuine interest in learning by helpingAn interest in and passion for UberMake sure to send your resume in English to be considered! PERKS Employees are given Uber credits each month.Fantastic opportunity to grow within the company and excellent on ground opportunity with the team; shape the strategic direction of your city and the company.The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.Sharp, motivated co-workers in a fun office environment. COMPENSATION: Full-time salary negotiable based on experience, healthcare, and equity. This is a unique opportunity to be an early employee in one of Silicon Valley’s hottest startups while shaping a new brand in Monterrey. Successful employees have the opportunity to take on leadership roles as we expand to other cities. Our Monterrey team will have all the fun of a true startup, but we will be backed with significant resources (engineering, capital, investors, experience) to help us to execute fast.
Monterrey
Greenlight Manager - Monterrey

Greenlight Manager - Monterrey

Uber has found a strong product-market fit with its world-changing service, but we’re still inventing our business every day. We’re seeking site managers to help build a global network of in-person driver-partner support centers. Uber’s driver-partners are our most important customers and we’re building a best in class customer service experience for them. Greenlight locations help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. The  leads the day to day operations of a Greenlight location. In this role, you will work to provide the best possible customer support for new and existing Uber Partners. You'll manage your team to resolve support issues efficiently and comprehensively; but your team will go far beyond solving issues. They will identify root causes, escalate pervasive problems, and systematically help make Uber better as a whole. Most importantly, your staff will take pride in being the face of Uber to our Partners, and will treat every support interaction as an opportunity to build a better connection between Uber and the driver community. You will work closely with the city General Manager and Senior Operations Managers to make sure your Center is meeting their market’s needs in terms of supply growth, onboarding, driver engagement, and any other local events or needs.  YOU ARE:A passionate problem solver and people manager. You’ll be overseeing GL coordinators who will be the face of Uber for our driver-partners.A passionate problem solver and people manager. You'll be overseeing GL coordinators who will be the face of Uber for our driver-partners.A self starter. You’re ready for the autonomy that comes with building a new team within Uber.Analytical. You can make sense of complex data sets to inform product or process decisions.A utility player. You're willing to find resolutions to customer issues early, late, and often.Poised. Cool and calm under pressure, you follow through on tasks and look for opportunities to step up to new challenges.Process driven. You have superior organizational skills, and constantly look to rejig things to make them more efficient.Naturally curious. You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.Motivated. You understand the impact of a highly satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues. RESPONSIBILITIES:Owning the success metrics for customer SLAs and facility operational and financial performanceDriving performance improvements through process development and innovationHiring, training, and managing GL coordinatorsCollecting and reporting on performance dataEnsuring that the Greenlight location space is well supplied and maintainedRepresenting the global Uber brand with best-in-class service and customer experienceActively contributing to support projects BACKGROUND:Must have have a Bachelor’s degree with 3-5 years of relevant experienceRetail or Service team management experience strongly preferred (e.g., in call center operations management, in-person service team management)Solid verbal and written communication skillsLiterate in SQL and Excel or another data management tool preferred, but not requiredPrevious experience with customer support or experience with Zendesk is a nice bonus, but not required PERKS:Employees receive Uber credits each month.Opportunity to help shape the future of Partner Support Centers at UberThe rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.Sharp, motivated co-workers in a fun office environment. COMPENSATION:Full-time salary negotiable based on experience, medical benefits and equity compensation plan.
Monterrey