Sr. Planner - Ciudad de México - Nissan

Nissan

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

This position is primarily responsible for supporting the Nissan and INFINITI Service Marketing Operations. This position will also work closely with service agency personnel on a regular basis.

Manage the monthly dealer billing and claims reimbursement process for Service Marketing to include working closely with Service Marketing Manager to forecast and report monthly dealer recharge and with Finance Dept to ensure successful processing of billing files.

Interface directly with dealers and field teams to ensure marketing reimbursable claims are submitted, audited, and processed in a timely manner.

Manage Service Marketing dealer enrollments, issue resolution, tracking and reporting to drive engagement. This includes working with the Regional Staff, Dealers, and Marketing Agency to ensure rapid and effective issue resolution.
Collaborate with Marketing Agency on drafting and distributing marketing-related communication to Field and Dealers.
Act as primary contact for Field and Dealer questions related to Service Retention.

Work closely with the data aggregator (provides Nissan/INFINITI with data collected from each dealer's DMS) to quickly resolve and/or escalate to the field, data issues which are vital to the success of service marketing, service retention, and the organization as a whole.

Responsible for the monthly publication of Service Retention results, at the National, Regional, Area, District, and Dealer levels.
Responsible for monthly publication of the field-facing Service Marketing reports, i.e., ODM Order Report, TCC Enrollment Report, Cadence Enrollment; etc

Analyze and interpret program and dealer performances and develop presentation content consisting of the Service Retention Scoring Methodology and Service Marketing Program features to present at Regional Dealer meetings, Field meetings/training webinars.

Responsible for supporting the prioritization of ad hoc requests and ongoing analytics projects fielded from a variety of sources, including both Nissan and INFINITI brands.

Education

Bachelor degree in a related discipline. MBA preferred.

English:
Advanced

Experience

Minimum of seven years professional related work experience. Fixed Operation Manager (FOM) experience is a plus.
Demonstrated strengths in business process knowledge, troubleshooting, interpersonal communications, strategic thinking and issue resolution
Detail-oriented, highly organized individual with proven experience analyzing data and driving change in an evolving marketplace
Proven ability to effectively manage multiple complex projects simultaneously
Demonstrated ability to influence decisions at various levels and to make infirmed decisions
Excellent verbal and written communication
Supplier management experience
Effective presentation skills
Knowledge of project management software (MS Project, Sharepoint, etc.,)

Only resumes submitted in English will be reviewed.

Nissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Mexico City Mexico