Collections Supervisor - Ciudad de México - PayJoy

PayJoy Ciudad de México

hace 1 día

Educación / Formación

Descripción

About PayJoy

We empower under-served customers in emerging markets to achieve financial stability and success. Our patented technology turns a smartphone into digital collateral, enabling us to offer low-cost loans and qualify the most customers in the industry.

This role

The Collections Supervisor streamlines and improves the collections process through a team that directly impacts the financial health of the business; ensuring liquidity necessary to maintain operations and facilitate expansion.

Key Responsibilities

Early Delinquency Management: Oversee accounts 1-30 days past due by utilizing digital communication channels such as the PayJoy app and SMS to prevent further delinquency and efficiently recover outstanding amounts.
External Agency Coordination: Collaborate with external agencies handling accounts over 31 days past due by developing portfolio assignment strategies and maintaining regular communication to ensure effective management and recovery of older delinquent accounts.
Agency Performance Evaluation: Monitor and evaluate the performance of external collection agencies by tracking weekly recovery rates and cost-effectiveness to optimize collection strategies.
Monthly Performance Analysis: Measure and compare month-over-month recovery results between control and treatment groups using data analysis tools to identify trends, evaluate strategy effectiveness, and implement improvements.
Credit Bureau Reporting: Report client accounts to the credit bureau on a monthly basis by compiling and submitting accurate and timely reports to ensure compliance with credit reporting standards.
Analytical Reporting: Create detailed analytical reports to evaluate the effectiveness of collection strategies by using data analysis and reporting tools to provide insights for decision-making and strategy adjustments.
Recovery Experimentation: Design and implement experiments aimed at improving recovery rates by developing hypotheses, testing strategies, and analyzing results to innovate and enhance the efficiency of the collections process.
Operational Support: Assist with payment processor operations and resolve any issues by providing follow-up and support to ensure smooth transaction processing and address operational challenges promptly.

Requirements

Bachelor's degree in Business Administration, Finance, or a related field.
Minimum of 2-4 years of experience in collections management, team leadership and customer services.
Proficiency in using collection management software and tools, as well as Google or MS Office Suite (Excel, Word, PowerPoint).
Proficiency in SQL for data analysis and reporting is a plus.
Knowledge of credit reporting procedures and compliance standards.
Strong analytical skills with experience in performance measurement and strategy evaluation.
Excellent organizational and problem-solving abilities, along with the capability to collaborate seamlessly with both internal teams and external agencies.
Knowledge of how to give proper feedback and coaching.
Work in a team and under pressure.
Ability to demonstrate empathy and a supportive attitude when communicating with our clients, as well as a strong ability to communicate assertively, either orally and in writing.

Benefits

We offer 100% Company-funded Health and Dental insurance for employees and immediate family members. Life insurance, meal vouchers, Home Office assistance, phone finance, Headphone, home office equipment and fitness perks are also included. Additionally, we provide $2,000 USD annual Co-working Travel perk and $2,000 USD annual Professional Development perk.

We are an Equal Employment Opportunity employer and welcome people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

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