Critical Service Resolution Expert - Mexico City - beBeeProblem

    beBeeProblem
    beBeeProblem Mexico City

    hace 5 días

    Título del trabajo: Control-M Incident

    Descripción

    Incident and Problem Management Specialist

    A leading insurance company in Mexico City is seeking a seasoned professional to oversee IT incident management. This role involves logging incidents, coordinating with support teams, and ensuring service restoration.


    The ideal candidate has over three years of experience in IT service management, strong problem-solving skills, and excellent communication abilities. ITIL certification is beneficial but not required.


    • Flexible 24/7 work arrangements for effective service management

    • Strong analytical skills for effective incident resolution
    • Excellent communication skills for coordination with cross-functional teams

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Mexico City