Business Systems Analyst - Guadalajara, México - Flex

Flex

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Flex, we welcome people of all backgrounds.

Our employees thrive here by living our values:

we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people's lives.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a _
Business System Analyst _

- located in _

Guadalajara, North Campus_

- ._

The Business Systems Analyst will serve as the first point of contact between the customer and IT.

He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented:

What a typical day looks like:

Provide solution to incidents of second and third functional and technical level.
Record the occurrence and resolution of support incidents.
Implementation and registration of permanent solutions to failures in IT services
Define, plan and implement preventive actions to avoid future incidents of known problems by the same source.
Prioritize and resolve support incidents generated in IT services.
Ensuring the availability of floor control systems.
Scale and ensure solving problems that can not be resolved to the service provider.
Install in production environments software packages stuck to the rules.
Design, develop and implement tools that eficientizen manufacturing processes of the business.
Documenting troubleshooting on a knowledge base.
Execute proactive tasks to prevent impact on IT systems.
Ensure proper registration of incidents of systems and their solution
Ensure stock levels needed for day to day
Ensure staff attendance needed on site to support day to day

The experience we're looking to add to our team

Bachelor's degree or equivalent experience.
Providing solutions to incidents on second and third functional technical level.
Developing and communicating action plans for the implementation of permanent solutions to manufacturing problems.
Plan to authorize and implement changes in floor control systems
Managing schedules and permits of support engineers incidents
Physical and technical support form the main elements of the IT services
Change management and continuous improvement
Administration and staff resources

What you'll receive for the great work you provide: