AI Delivery Manager - Mexico - Forte Group

Descripción

Job Content

We are a software services company providing delivery services to clients in Europe and the United States. We focus on managed delivery models, bringing additional value by designing and building effective software delivery setups based on Agile principles. Our goal is to help our clients' IT and Product organizations scale and continuously evolve into mature, high-performing Agile organizations.

As a Delivery Manager, you will be part of our technology management team, responsible for designing team compositions, supporting recruitment, and building and developing software engineering teams throughout all stages of their evolution. You will operate in complex delivery environments, typically consisting of several Agile teams that incrementally build software platforms and provide ongoing engineering support to our clients, with a strong focus on delivering measurable business value.

We expect a Delivery Manager at Forte to be technically proficient, with a solid understanding of Agile SDLC, Product Management, Solution Architecture, QA, DevOps, and SRE practices. Practical experience using AI tools to enhance performance across all stages of the SDLC — including Product Management, Software Development, and Quality Assurance — is required.

You will contribute by leading commercial engagements and participating in internal improvement initiatives, including cross-geo collaboration between delivery units in North and South America and Europe. The role also involves participating in sales activities when required, supporting account management, and contributing to marketing efforts, for example by presenting client business cases.

We are looking for someone who has already applied AI within the SDLC and can facilitate and guide the introduction of AI-enabled workflows across software engineering teams in Product Management, Software Development, Quality Assurance, and potentially DevOps.

Responsibilities in team management

You are expected to build, grow, and transform Forte delivery teams in close collaboration with Engineering Management and client-side business stakeholders. This includes ensuring that teams are properly staffed in agreed locations, with the required roles and qualifications, aligned with the defined team structure, trained in agreed ways of working and tools, and effectively onboarded.

You are responsible for ensuring that teams are fully equipped for productive work, including access to necessary tools, systems, permissions, and environments. You will maintain transparency and provide clear visibility into team performance, capacity, and deliverables to management both within Forte and on the client side.

Additionally, you will:

• Act as the primary escalation and accountability point for delivery-related matters
• Provide line management oversight and support talent development and career growth
• Partner with Talent Acquisition to define role expectations and support hiring decisions
• Partner with HR to ensure performance management cycles, feedback processes, and early risk detection
• Maintain healthy skill balance within teams (sen/mid/jun) and knowledge overlap to mitigate retention risks
• Drive structured AI adoption across the SDLC, including workflow optimization, productivity tracking, and ROI evaluation

Responsibilities in business outcomes delivery

• Develop deep understanding of client business goals, product strategy, and customer needs
• Build trusted relationships with client stakeholders and identify opportunities to expand services
• Ensure predictable, high-quality, value-driven delivery
• Promote technical excellence, pragmatic architecture, and quality-first engineering practices
• Implement AI-driven practices such as automated code reviews, test generation, documentation enhancement, and productivity optimization
• Ensure delivery processes align with agreed frameworks and continuous improvement principles
• Support execution of product and technical roadmaps
• Proactively suggest technology-driven improvements that increase efficiency and enhance user experience
• Communicate effectively across engineering teams, business stakeholders, and leadership

Requirements

• Proven experience leading delivery of commercial software products in Agile environments
• Experience managing complex platforms with paying customers and revenue impact
• Experience managing multiple teams, ideally across different geographies
• Hands-on experience with AI-powered engineering tools (AI IDEs, QA automation tools, AI copilots, workflow assistants)
• Strong technical background in software engineering; QA background is a plus
• Experience in people management and talent development
• Experience contributing to technical architecture and design decisions
• Fluent written and spoken English

Personal qualities

• Continuous learning and improvement mindset
• Strong ownership and accountability
• Ability to prioritize and operate effectively under pressure
• Mature people leadership approach
• Excellent communication and stakeholder management skills
• Solution-oriented, pragmatic, and adaptable