Manager Atención A Clientes - Xico - Citi

    Citi
    Citi Xico

    hace 4 días

    Citi background
    Descripción

    The Ops Supervisor Manager is a middle-management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.

    The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

    Responsibilities

    • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
    • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
    • Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
    • Contribute to development of new techniques, models, and plans within area of expertise
    • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
    • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
    • Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
    • Has the ability to operate with a limited level of direct supervision.
    • Can exercise independence of judgement and autonomy.
    • Acts as SME to senior stakeholders and /or other team members.
    • Ability to manage teams.

    Qualifications

    • 5-8 years of experience managing a team
    • Experience in analyzing business requirements, developing test plans, and discrepancy resolution
    • Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
    • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
    • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
    • Self-motivated and detail oriented
    • Proven organization and time management skills
    • Demonstrated problem-solving and decision-making skills
    • Consistently demonstrates clear and concise written and verbal communication skills

    Education

    • Bachelor's degree/University degree or equivalent experience

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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